Front Desk Supervisor

Front Desk Supervisor – Dermatology Practice

Location: McLean and Vienna, VA
Job Type: Full-Time

Join Our Team

We are seeking a motivated, patient-focused Front Desk Supervisor to lead the daily operations of our busy dermatology practice's front office. This role is ideal for someone with previous medical front desk leadership experience or a recent Healthcare Administration graduate who is eager to grow into a leadership position while learning the operational side of a thriving specialty practice.

If you're organized, compassionate, enjoy leading a team, and thrive in a fast-paced healthcare environment, we'd love to meet you.

What You'll Do

• Supervise and support front desk staff to ensure exceptional patient service and efficient daily operations.
• Lead by example in providing a welcoming, professional, and compassionate patient experience.
• Assist with hiring, onboarding, coaching, and training new front office team members.
• Monitor schedules, staffing coverage, and workflow to maximize efficiency.
• Ensure accurate patient registration, insurance verification, referrals, and appointment scheduling.
• Resolve patient concerns professionally while maintaining excellent customer service.
• Monitor front desk performance, identify opportunities for improvement, and provide ongoing coaching.
• Collaborate closely with providers, medical assistants, billing, and leadership to improve office operations.
• Maintain HIPAA compliance and adherence to practice policies and procedures.
• Assist with administrative projects and other operational duties as assigned.

Qualifications

Required

• High school diploma or GED.
• Minimum of 2 years of medical front desk experience in a healthcare setting OR a Bachelor's degree in Healthcare Administration or related field with a strong desire to build a career in healthcare leadership.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with electronic medical records (EMR) and Microsoft Office.

Preferred

• Prior supervisory, lead, or management experience.
• Dermatology or specialty practice experience.
• Experience with insurance verification, referrals, and prior authorizations.

We're Looking For Someone Who Is

• Passionate about delivering exceptional patient care.
• Dependable, accountable, and solutions-oriented.
• Positive, professional, and approachable.
• Comfortable coaching and motivating others.
• Detail-oriented with excellent follow-through.
• Interested in long-term professional growth and leadership development.