IT Support Technician

We are seeking a knowledgeable and customer-focused IT Support Technician to provide technical support and maintain the organization's computer systems, hardware, software, and network infrastructure. The ideal candidate is a strong problem-solver with excellent communication skills and a passion for helping users resolve technical issues efficiently.

Responsibilities:

• Provide first-level technical support for hardware, software, printers, mobile devices, and network-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and operating systems.
• Respond to help desk tickets, phone calls, and email requests in a timely manner.
• Set up user accounts, manage passwords, and maintain system access permissions.
• Diagnose and resolve technical issues or escalate complex problems when necessary.
• Install software updates, patches, and security upgrades.
• Maintain accurate documentation of support requests, solutions, and IT assets.
• Assist with onboarding and offboarding employees by preparing and configuring equipment.
• Support Microsoft 365, email systems, cloud applications, and collaboration tools.
• Ensure compliance with IT security policies and best practices.
• Assist with maintaining network connectivity, Wi-Fi, and basic server administration.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience.
• 1–3 years of experience in IT support, help desk, or desktop support.
• Experience with Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts.
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting and analytical skills.
• Excellent communication, customer service, and organizational abilities.
• Ability to prioritize multiple tasks and work independently or as part of a team.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.