Night Auditor
Position: Night Auditor
Responsibilities:
Assist guest with any needs in a professional, organized and timely manner. Communicates in pass on any guest’s feedback to all pertaining departments. Understands the importance of providing all guest with a positive guest experience. Needs to follow hotel standards and procedures. In the absence of the hotel management team, ensures all emergencies are handled professionally.
Job Functions:
- Verifies all accounting procedures have been completely corrected and all credit cards and restaurant checks balance properly.
- Responsible for the accurate compilation of all reports for management's review the next day.
- Checking guest in/out in a timely and professional manner; ensures the quality and efficient service during the third shift.
- Assists guests with wake-up calls, cab service, directions and all other services a Concierge would perform.
- Interact with guest and/or hotel staff in a professional manner, assisting other departments with necessary information.
- Acts as MOD during the shift; is empowered to make decisions.
- Communicate pertinent information to the FOM and MODs and other department mgrs when needed.
- Follow department procedures on check posting, charges, cashing checks and refunds, etc.
- Understands the operation and procedures of the fire alarm system.
- Makes hotel reservations and notes special requests and details.
- Other duties as assigned
Job Requirements:
- Exceptional Guest Service Skills
- Excellent phone skills
- Computer literate
- Multi task ability
- Ability to work the overnight shift
- Detail Oriented
- Mathematically inclined.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Hotel Experience: 2 years (Preferred)
Work Location: In person