Remote Customer Service Representative

Who We Are

BIG BEN HOLDCO INC. is a dynamic and established holding company dedicated to managing a diverse portfolio of businesses and investments. We focus on driving growth, fostering innovation, and maintaining operational excellence across all our subsidiaries and business lines. At BIG BEN HOLDCO INC., we believe that our strength lies in our people and our commitment to delivering seamless, high-quality support to our clients and partners. We operate with a centralized vision to build long-term value and maintain strong, professional relationships at every level of our organization.

Position Overview

We are currently hiring Remote Customer Service Representatives to assist our customers with inquiries, scheduling requests, and general support related to our businesses and service offerings.

This role is fully remote, allowing employees to work from home while maintaining a flexible schedule. The position is ideal for individuals who enjoy helping others, communicating with customers, and building professional experience in a corporate customer service environment.

Will This Role Help You Gain Experience?

Yes. This position provides valuable experience in:

Customer service and client communication
Administrative and remote work environments
Scheduling and coordination of business services and appointments
Professional problem-solving and conflict resolution
Working with digital systems and online communication tools
This role can help individuals build skills that are valuable for careers in customer service, administration, project coordination, and business operations.

Key Responsibilities

Respond to customer inquiries via phone, email, or online messaging
Provide accurate information about our business lines, services, and standard operating procedures
Assist customers with scheduling consultations and service appointments
Maintain organized customer records in company systems
Address customer concerns and escalate complex issues when necessary
Ensure customers receive timely responses and professional assistance
Work collaboratively with internal teams across our network to maintain top-tier service quality
Qualifications

Applicants should meet the following requirements:

High school diploma or equivalent
Strong communication and interpersonal skills
Basic computer skills (email, spreadsheets, online systems)
Ability to work independently in a remote environment
Good time management and organization skills
Reliable internet connection and personal computer
Preferred but not required:

Previous customer service or administrative experience
Experience with customer support software or CRM tools
Familiarity with corporate environments or administrative operations
Work Location

This is a 100% remote position, meaning employees can work from home. Applicants from various locations are welcome to apply as long as they have reliable internet access and the ability to work remotely.

Work Authorization

Applicants must have legal authorization to work. Verification may be required during the hiring process.

Salary & Compensation

Hourly Pay: $20 – $29 per hour depending on experience
Opportunities for performance-based increases may be available
Benefits & Perks

Employees working with BIG BEN HOLDCO INC. may enjoy:

Flexible work schedule
Remote work opportunity
Supportive and professional team environment
Paid training and onboarding
Opportunities for career growth and skill development
Work-life balance in a flexible remote role
What Makes This Job Special?

Working with BIG BEN HOLDCO INC. means becoming part of a corporate family that values professionalism, teamwork, and complete client satisfaction. We believe every employee plays a vital role in the success and growth of our broader organization.

This position offers the opportunity to:

Work remotely from home
Build professional experience
Join a growing, diversified corporate organization
Contribute to a company that values quality support and strong relationships with its clients and partners