Medical Assistant

SUMMARY

The Medical Assistant must be committed to Foremost Family Health Center’s Mission, Vision and Values of caring for and providing high quality comprehensive services to the community while driving a culture of engagement and collaboration. Medical assistants are essential members of the Patient-Centered Medical Home team. They are responsible for performing physician support services and may work in a clerical, administrative, or clinical capacity. Medical assistants are instrumental in helping patients feel at ease during their visits to FFHC.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Asthma Breathing Machine (Nebulizer)
• Management of Patient Requests & Complaints
• Blood Sample Collection (Phlebotomy)
• (must know how to do kids-heal stick, fingerstick, venipuncture)
• Medical Charting
• Blood Sample Collection (Phlebotomy)
• (must know how to do adults – venipuncture butterfly, syringe, vacutainer, fingerstick)
• Patient Appointment Scheduling and Appointment Reminders
• Body Fluid Sample Collection
• (must know how to do urine, hemocult, pap slide)
• Patient Education
• Chart Organization, Retrieval, Filing
• Pediatric plotting
• Crash Cart
• Phone Calls, Customer Service
• Ear Irrigation (must know how to perform all types-bulb, syringe, waterpik, machine)
• Preparation of patient for medical exam; including providing the patient with appropriate gown and sheets to allow examination. 
• EKG (ECG)
• Referrals
• Hearing Screen
• Vision Screen
• Injections, including child and adult immunizations
• Vital Signs (height, weight, blood pressure, pain levels)
• Inventory of Medications
• Data Entry & Reporting
• Patient Assessments; completion of medication lists, problem lists; known allergies
• Patient / Family History
• Coordinating referrals for in-house services and off-site specialty, diagnostic, emergency and hospital care.
• Patient follow-up
• Assist providers with patient procedures.
• OSHA and Environment of Care procedures
• Stocking and cleaning of patient rooms.
• Outreach
• Sample medication management.
• Patient Emergency Response
• Removing sutures; Changing wound dressings.
• Use of T-System documents as one of the primary source documents of recording patient information during visits.
• Assist provider with preparation of any instruments / supplies for patient exams.
• Follow provider patient-specific orders.
• Participate in a team based model of care that promotes coordination of care for our patients. Care is patient-centered and follows evidence-based guidelines.
• Other duties as assigned.

EVALUATION

The evaluation of work performance is ongoing and will be performed by the Clinical Services Coordinator. It will include the specific duties and responsibilities of this position description plus employee attitude, general working behavior, and ability to interact constructively with the clinical and administrative staff.  Formal evaluations will normally be performed annually; but may be initiated at other times by the CFO or the CEO.

QUALIFICATION REQUIREMENTS

Must be able to read, write, and speak English.  Previous experience in operation of office machinery: Personal Computer, copier, FAX, postage machine, printers, phone switchboards and other auxiliary computer equipment.

EDUCATION AND/OR EXPERIENCE

• Certification as Medical Assistant, Certification in Phlebotomy, Read/Write/Speak English, High School Diploma or equivalent; High school level math, computer usage, medical terminology
• CPR Certificate, ACLS or BLS Certificate

SUPERVISOR:       Chief Nursing Officer

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write correspondence and routine reports.  Ability to communicate and interact effectively in person and via telephone with employees, patients, and family members from various educational and socio-economic backgrounds, the public, and the Board of Directors.  Must be able to make clear and concise oral and written presentations. 

MATHEMATICAL SKILLS

Ability to calculate percentages, use basic computational math. 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables.  Ability to effectively manage multiple priorities, initiatives, and projects.  Proofread documents.  Maintain effective working relationships with other employees and the public.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

COMPETENCY/SKILLS REQUIREMENTS

Competency required in the areas of communication, excellent verbal and written skills.  Must be able to successfully manage multiple simultaneous projects.

OTHER SKILLS AND ABILITIES

Must be professional in appearance.

PHYSICAL/MENTAL DEMANDS

The physical and metal demands described herein represent those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools or controls.  The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms.  The employee must occasionally lift and/or remove up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Mental demands include the ability to learn, adapt to changes, and become proficient quickly, pay close attention to details, courteous and professional demeanor, ability to deal with stress of meeting deadlines and adhere to company policies and procedures.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.