Support Intern
We're looking for a detail-oriented intern to join our Support team for a short-term engagement focused entirely on our customer-facing help center. You'll work inside Confluence and Zendesk to audit, update, and improve our existing documentation — making sure articles are accurate, links work, and language is clear for the customers who rely on them every day.
This is a great opportunity for someone who enjoys clear writing, finds satisfaction in bringing order to messy documentation, and wants hands-on experience in a fast-moving SaaS environment.
What you'll do
- Audit existing Zendesk help center articles transferred to Confluence for accuracy, broken links, and outdated content
- Rewrite and update articles to reflect current product features, UI, and workflows
- Update screenshots for current functionality
- Replace or remove broken and deprecated links throughout the documentation
- Standardize formatting and tone across articles to match our style guide
- Flag gaps in coverage and draft new articles where documentation is missing
- Collaborate with support team members to verify technical accuracy
- Track your progress using a shared content audit tracker
What we're looking for
- Strong written English — you can explain technical concepts in plain, approachable language
- Comfortable working in Confluence or a similar wiki/documentation tool
- Organized and self-directed — able to manage a queue of tasks asynchronously
- A good eye for detail and inconsistency
- Able to work independently across time zones in a mostly remote environment
Nice to have
- Prior experience in customer support, technical writing, or content editing
- Experience with help center tools like Zendesk Guide, Intercom, or Notion
- Familiarity with style guides (e.g. Google, Microsoft, or an in-house guide)
- Basic understanding of HTML or Markdown