Associate Product Owner

About the Role

As an Associate Product Owner, you are the link between the people who use our software and the engineers who build it. You will learn to take a real need — from a therapist, a customer, or a subject-matter expert on our team — and turn it into clear, well-described work that a development team can pick up and deliver.

You will not be expected to do this alone. You will work alongside an experienced product owner and our CTO, who will coach you through backlog management, requirement writing, and working with an Agile team. Over time, you will take growing ownership of a backlog of your own.

What You’ll Do

• Help manage the backlog. Keep our work organized and prioritized: write and refine items, keep them clear and up to date, and make sure the team always has well-described work to pick up next.
• Translate needs into user stories. Turn requests from customers and in-house experts into user stories with clear, testable acceptance criteria, so engineers know exactly what “done” looks like. (We’ll teach you our format, including the Given/When/Then style.)
• Listen to customers and clinicians. Sit in on customer conversations, read the feedback that comes in, and help capture what users actually need — then bring that signal back to the team.
• Partner with engineering and QA. Join refinement, sprint planning, and stand-ups; answer the team’s questions as work is built; and help confirm that what ships matches what was asked for.
• Keep decisions and questions visible. Help maintain our shared record of decisions and open questions so nothing gets lost as a project moves forward.
• Learn the domain. Build an understanding of how therapy documentation, billing, and compliance work in our customers’ world. We’ll support you with structured onboarding and mentorship.

What We’re Looking For

These are the things that matter most. If you bring these, we’d like to hear from you:

• Clear, friendly communication — in writing and in conversation. Much of this role is making complicated things easy for others to understand.
• Strong attention to detail and a habit of organizing information so that other people can use it.
• Curiosity and a genuine willingness to learn — about our product, our users, and how software gets built.
• Comfort asking questions when something is unclear, rather than guessing.
• An interest in Agile/Scrum ways of working (formal experience is welcome but not required — we will teach you).
• Authorization to work in the U.S. and the ability to work a hybrid schedule from our Independence, Ohio office.

Education & background

A bachelor’s degree in a field such as Business, Business Analytics, Information Systems, Computer Science, Communications, Industrial Engineering, Human-Computer Interaction, or Health Informatics / Health Information Management is helpful — or equivalent practical experience (for example, an internship, a coding or product bootcamp, or work in business analysis, QA, customer success, or a clinical or healthcare-operations setting). We care more about how you think and communicate than about any single degree, and we count internship and co-op work as experience. This role suits someone with roughly 0–2 years of professional experience.

Nice to have (truly optional)

None of these are required. Any one of them is a bonus, and we’re glad to help you grow into the rest:

• Exposure to healthcare, skilled nursing, therapy, or electronic health record (EHR/EMR) systems.
• Familiarity with tools like Jira, Confluence, or similar backlog/collaboration tools.
• Basic comfort reading data — for example, simple SQL or working with spreadsheets to answer a question.
• Any product, Scrum, or business-analysis coursework or certification (e.g., CSPO) — nice, never a gate.

Not sure if you tick every box? Please apply anyway.  If this role excites you and you bring the core strengths above, we want to read your application.