Director Of Field Operations

MyHandyma’am Home Repairs and Renovations

Position Description

DIRECTOR OF FIELD OPERATIONS (Rev. June 2026)

Position Overview

The Director of Field Operations owns the successful execution of all projects from the time a contract is signed until final completion. This position is accountable for field profitability, project readiness, schedule performance, customer experience during production, crew development, and operational excellence. The Director of Field Operations is expected to identify problems, develop solutions, and take initiative without waiting for direction from the Owner. 

The Director of Field Operations is responsible for managing all aspects of field work to ensure that projects are completed efficiently, effectively, on time and on budget.  This position includes responsibilities for planning projects, arranging for materials, managing field crew, and all other aspects of delivering field services to our customers.  This position manages all field positions, including apprentices, field technicians, remodelers, field project managers, field supervisors, and field support coordinators.  

The Director of Field Operations is accountable for project readiness. If a project cannot begin because materials, permits, subcontractors, information, or other resources are missing, the Director of Field Operations owns resolution of the issue regardless of who originally created the problem. 

The Director of Field Operations is responsible for helping ensure projects meet targeted gross profit goals through effective planning, labor management, material control, scheduling, and proactive problem solving. 

The Director of Field Operations is expected to proactively identify operational challenges, communicate them promptly, and develop practical solutions before they negatively impact customers, employees, schedules, or profitability. 

The Director of Field Operations and sales/estimating team share responsibility for ensuring projects are properly scoped, planned, communicated, and executed. Successful project outcomes require collaboration rather than transfer of blame between departments. 

This is an ownership role, not a task-completion role. The successful candidate accepts responsibility for outcomes, proactively identifies problems, develops solutions, and ensures commitments made to customers are fulfilled. 

Roles and Responsibilities

 Staff Management and Training

The Director of Field Operations is responsible for supporting all field staff/support staff, providing coaching and mentoring to help each crew member reach his/her potential.  This includes working with the Owner and other executive-level staff to make good hiring decisions, creating effective training and orientation plans for new field crew, providing support on an ongoing basis, and providing effective evaluations so that each crew member knows how best to improve her/his performance and fully understands her/his strengths and contributions to the team.

Project Planning & Coordination

The Director of Field Operations will be responsible for ensuring all project resources are in place before each project begins, including materials, equipment, permits, zoning approvals, MISS DIG, and subcontractor coordination.  The Director of Field Operations will work closely with the sales and estimating team members to ensure the promises we make in the sales process are fulfilled in the service process.  The Director of Field Operations will choose and assign the crew best suited to each project.   The Director of Field Operations will develop and maintain processes, checklists, and procedures that help create established patterns of behavior that create excellent project outcomes.  The Director of Field Operations will implement and manage all construction management software to ensure the field crew and customers have access to real-time information regarding projects, and project objectives, timelines, and budget are met.

Project Oversight

Once a project has begun, it is the responsibility of the Director of Field Operations to coordinate closely with the field crew member leading each project to ensure we remain on target for timing, budget, and performance.  The Director of Field Operations ensures each crew has the resources they need to get the job done.

Workshop and Resource Management

It is the responsibility of the Director of Field Operations to oversee the staff/crew who support the maintenance and organization of the workshop, including tool maintenance and repair, inventory management, and general operational and facilities management.

Decision-Making Authority

The Director of Field Operations is authorized to:

Assign and reassign crews

Modify project schedules

Approve routine operational purchases

Coordinate subcontractors

Resolve customer service issues within established guidelines

Develop and implement operational systems and procedures

Success in This Role

A successful Director of Field Operations reduces the Owner's involvement in day-to-day field operations. The expectation is that routine project planning, staffing, scheduling, field support, resource management, and production challenges are addressed by the Director of Field Operations without requiring continual Owner oversight. 

Performance of the Director of Field Operations will be evaluated on:

• Project profitability
• Schedule adherence
• Job readiness at project start
• Crew utilization and productivity
• Customer satisfaction
• Reduction of callbacks and warranty work
• Employee retention and development
• Accuracy and completeness of project documentation
• Continuous improvement of systems and processes

Common and Shared Team Responsibilities

While these are not included in the primary responsibilities of the Director of Field Operations, all team members contribute to these tasks when/if necessary.

• Keeping the workshop, offices, and resources clean and organized
• Reporting any necessary repair or maintenance for company vehicles, including trucks and trailers
• Reporting any necessary tool repairs or maintenance
• Ensuring that returnable materials are labeled and connected to receipts so that returns can be made
• Contributing to ideas that move the company forward and drive continuous improvement
• Completing/submitting all required receipts and documentation in a timely manner

Qualifications

Professional Background 

The successful candidate will have a background in fields and positions which contribute to the execution of the responsibilities of this position. These include, but are not limited to, construction management, project management, engineering, etc.  The ideal candidate will possess a Bachelor’s degree in business, construction management, industrial and operations engineering, or similar.   While a Bachelor’s degree is preferred, it is not required.  The successful candidate must possess a combination of knowledge, experience, skills, and education to allow the candidate to successfully complete the work included in this position.  Applicable skills and experience include, but are not limited to, the following:

• Excellent customer service
• Excellent communication skills
• Proficiency in various forms of software and database management programs
• The ability to inspire and motivate others as we work toward common goals
• The ability to manage stress in effective and productive ways
• Organizational and time management skills
• Management and coaching skills to effectively support a team
• The ability to think critically and solve problems
• Ability to utilize technology in effective ways to support the day-to-day work of this position
• The durability to effectively handle stress, high work loads, and challenges with a calm, measured, productive response
• The ability to understand the end goal of each project, which is over and above the specific details required to complete it

 Required Personal Characteristics

All team members need to be honest, ethical, and care about customers.  They need to have excellent attention to detail and a commitment to work until the job is done properly.  They need to have a tolerance for making mistakes and a commitment to making things right when they do.  They need to be committed to excellence and dogged in solving problems. They need to be able to work collaboratively within a team with a positive attitude and courteous behavior. They need to be willing to go above and beyond when necessary.

Required Skills & Abilities (Essential Functions of the Job)

• Ability to use various software programs, including the Microsoft Office Suite, online permit and other application programs, construction management software, etc.
• Ability to accurately read a tape measure
• Ability to add, subtract, multiply, and divide accurately
• Ability to perform specific tasks with excellence after training received
• Excellent communication skills
• Strong attention to detail
• Good problem-solving and critical thinking skills
• Good time-management skills
• Ability to learn and adapt
• Must be able to pass a background test and be bonded