Associate Account Manager

A rapidly growing SaaS company is seeking an Associate Account Manager to support customer retention, account growth, and long-term client success. This role is ideal for someone who enjoys building relationships, identifying business opportunities, and delivering exceptional customer experiences in a fast-paced technology environment. You will work closely with cross-functional teams to help customers maximize value while contributing to revenue growth and customer satisfaction.
 

Role:
💼 Manage and strengthen relationships with a portfolio of customer accounts
📈 Support contract renewals and identify upsell/cross-sell opportunities
🤝 Serve as the primary commercial point of contact for assigned customers
📊 Monitor account health, customer engagement, and renewal timelines
🚀 Conduct value-driven conversations to demonstrate product impact and ROI
🔍 Identify customer needs and communicate feedback to internal teams
🛠 Collaborate with Customer Success, Support, Marketing, and Leadership teams
📋 Maintain accurate account records and pipeline visibility in CRM systems
✨ Contribute to process improvements and best practices across the team
 

Requirements:
✅ 1+ years of experience in Account Management, Customer Success, Sales, or a similar customer-facing SaaS role
✅ Experience supporting renewals, account expansion, or customer retention initiatives
✅ Strong relationship-building and stakeholder management skills
✅ Excellent verbal and written communication abilities
✅ Ability to manage multiple accounts and prioritize effectively
✅ Strong organizational skills and attention to detail
✅ Self-motivated with the ability to work independently in a remote environment
✅ Comfortable using modern business tools and CRM platforms
✅ Experience with Salesforce, Gong, Outreach, Clari, Catalyst, or similar tools is a plus
✅ Interest in leveraging AI and technology to improve productivity and customer engagement
 

Benefits:
🎯 Competitive salary: $131,200 – $162,000 USD (based on location and experience)
📈 Performance-based earning potential and equity opportunities
🏥 Comprehensive medical, dental, and vision coverage
💰 Retirement savings plan and financial wellness benefits
👨‍👩‍👧‍👦 Paid parental leave and family support programs
📚 Professional development and learning stipends
🌴 Flexible PTO and paid holidays
🏡 Fully remote work environment within the United States
🤝 Collaborative, growth-focused company culture
 

Skills Keywords:
Account Management, Customer Success, SaaS, Client Retention, Renewals, Upselling, Cross-Selling, Relationship Management, Stakeholder Management, CRM, Salesforce, Gong, Outreach, Clari, Catalyst, Revenue Growth, Customer Engagement, Negotiation, Communication Skills, SaaS Sales, Remote Work, Account Expansion, Customer Experience, AI Tools.