Customer Service Representative

Customer Service Representative

Company: Athlon Optics
Location: Olathe, KS
Employment Type: Full-Time
Industry: Outdoor Recreation, Hunting, Shooting Sports, and Precision Optics

About Athlon Optics

Athlon Optics is a leading provider of high-quality riflescopes, binoculars, spotting scopes, red dot sights, and accessories designed for hunters, shooters, and outdoor enthusiasts. We are committed to delivering exceptional products, outstanding customer service, and unmatched value to our customers.

As we continue to grow, we are seeking a motivated and customer-focused Customer Service Representative to join our team and help create exceptional experiences for our customers, dealers, and business partners.

Position Overview

The Customer Service Representative serves as a primary point of contact for customers and dealers, providing product support, warranty assistance, order management, and general account support. This individual will play a critical role in ensuring every customer interaction reflects Athlon Optics' commitment to service excellence.

The ideal candidate is professional, detail-oriented, solutions-driven, and passionate about helping customers.

Responsibilities

Customer Support

Respond to customer inquiries via phone, email, chat, and online platforms.

Provide product information, specifications, and usage guidance.

Assist customers with troubleshooting and product support questions.

Deliver professional and timely resolutions to customer concerns.

Warranty & Service Support

Process warranty claims and service requests.

Coordinate product returns, replacements, and repairs.

Maintain accurate warranty records and documentation.

Communicate claim status updates to customers.

Order & Account Management

Assist customers with order placement, tracking, and modifications.

Support dealer and distributor account inquiries.

Resolve shipping, delivery, and product availability questions.

Maintain accurate customer account information.

Administrative Support

Enter and maintain customer interactions within company systems.

Assist with reporting and documentation as needed.

Collaborate with sales, operations, marketing, and product teams to resolve customer issues.

Identify recurring customer concerns and recommend process improvements.

Qualifications

Required

High school diploma or equivalent.

Excellent verbal and written communication skills.

Strong attention to detail and organizational abilities.

Ability to manage multiple tasks in a fast-paced environment.

Proficiency with Microsoft Office applications.

Positive attitude and strong problem-solving skills.

Preferred

Associate's or Bachelor's degree.

Previous customer service, retail, call center, or support experience.

Experience with CRM or ERP systems.

Familiarity with hunting, shooting sports, firearms, optics, or outdoor recreation.

Experience processing warranty claims or product returns.

Desired Characteristics

The successful candidate will demonstrate:

Strong customer-first mindset

Professional communication skills

Patience and empathy

Accountability and reliability

Ability to work independently and as part of a team

Continuous improvement mentality

Why Join Athlon Optics?

At Athlon Optics, you'll become part of a team passionate about serving hunters, shooters, and outdoor enthusiasts across the country. We pride ourselves on delivering exceptional customer experiences and creating products that customers trust in the field.

If you enjoy helping people, solving problems, and working in a collaborative environment, we'd love to hear from you.