Customer Service Representative
Knoxville, TN
Description
Come grow with us! Supportive Employee focused work environment - No Weekends!
Hiring for classes now through June 2026 with various start dates.
Join the Edfinancial Team — Where Purpose Meets Growth!
Position: Customer Service Representative (On-Site – Knoxville, TN)
Starting Pay: $18.00/hour + $4.93/hour fringe benefit
That’s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!
Learn More: Edfinancial Careers
What You’ll Do
As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
Why You’ll Love Working Here
At Edfinancial, we don’t just talk about culture — we live it.
You’ll join a community that values:
- Growth & Development: Paid training, certifications, and opportunities for advancement.
- Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
- Purpose: Every call you take helps our customers manage one of life’s biggest investments — their education.
What We’re Looking For
- Strong communication and listening skills
- A professional, positive attitude
- Ability to stay organized and meet daily goals
- Basic computer proficiency
- Open availability during business hours
Work Details
- On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics, subject to business needs)
- Hours of Operation
- Mon: 8 AM – 9 PM EST
- Tue–Fri: 8 AM – 8 PM EST
- Schedules are assigned based on business needs; flexibility is key!
- Overtime: Occasionally required during peak times
Additional Responsibilities
- Maintain confidentiality and data security at all times
- Stay current with system updates, loan phases, and compliance standards
- Complete annual training and certifications
- Support other departments during peak seasons
Ready to Start Your Journey?
Be part of a team that values integrity, growth, and community.
Apply today and start your next chapter with Edfinancial Services!