General Manager

We are searching for a General Manager to join our Kelly's team in Dedham, MA. The GM is responsible for the overall leadership, performance, and daily operations of the restaurant. You will oversee all front-of-house and back-of-house functions, ensuring operational excellence, financial performance, team development, and an exceptional guest experience. Leading by example, you will drive a culture of accountability and hospitality, and ensure the restaurant consistently operates efficiently, profitably, and in alignment with company standards.

Essential Functions:

• Oversee and direct all daily restaurant operations, ensuring smooth and efficient execution of service
• Provide strong, hands-on leadership by actively supporting operations during peak business hours
• Recruit, hire, train, coach, develop, and retain high-performing team members and managers
• Foster a positive, team-oriented work environment focused on accountability, growth, and guest satisfaction
• Ensure exceptional customer service by resolving guest concerns promptly and professionally
• Manage labor, food, and operating costs to achieve profitability goals while maintaining quality standards
• Analyze financial reports, sales trends, and operational metrics to drive business performance
• Develop and implement strategies to increase sales, improve operational efficiencies, and maximize profitability
• Oversee inventory management, product ordering, and vendor relationships to maintain proper stock levels and minimize waste
• Ensure compliance with all company policies, health regulations, food safety standards, and sanitation requirements
• Execute and oversee opening and closing procedures, cash handling, and daily reporting functions
• Conduct performance evaluations and provide ongoing coaching and development opportunities for management and staff
• Maintain high standards of food quality, cleanliness, safety, and overall restaurant appearance
• Collaborate with leadership to support company initiatives, promotions, and operational goals
• Make recommendations regarding hiring, promotions, disciplinary actions, and terminations
• Ensure all restaurant systems, technology, and POS platforms, including Olo, are operating effectively

Requirements:

• Minimum of 4 years’ experience in restaurant management, including multi-level leadership responsibility within a high-volume quick service or fast-food environment
• Previous experience as a Restaurant Manager, Assistant General Manager, or General Manager preferred
• Proven track record of operational success, team leadership, and career stability
• Strong leadership and people-management skills with the ability to motivate and develop teams
• Excellent verbal and written communication skills
• Strong financial acumen with experience managing budgets, labor, food cost, and P&L performance
• Exceptional problem-solving and decision-making abilities
• Ability to multi-task and thrive in a fast-paced, high-pressure environment
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Proficiency with POS systems and restaurant technology platforms
• Flexible availability, including nights, weekends, and holidays based on business needs
• Strong commitment to creating a customer-focused culture
• Current Food Service Sanitation Managers Certification
• Current Allergen Certification

Key Traits for Success:

• Leads by example with a strong work ethic and sense of accountability
• Self-starter with the ability to take initiative and drive results
• Collaborative leader who builds strong teams and positive workplace culture
• Detail-oriented with strong organizational and operational management skills
• Results-driven mindset with a focus on sales growth and operational excellence
• Committed to maintaining brand standards and delivering outstanding guest experiences

Physical Requirements:

• Ability to stand and move throughout the restaurant for extended periods
• Ability to lift and carry up to 40 pounds
• Ability to perform tasks involving bending, reaching, and repetitive motions
• Ability to climb stairs
• Ability to work in a fast-paced environment with varying temperatures
• Ability to operate restaurant equipment and POS systems, including Olo