Operations Coordinator
The Operations Coordinator serves as the front line of customer experience, overseeing inbound lead conversion, showroom coordination, and customer engagement. This role is responsible for scheduling design consultations, supporting day-to-day operations, and ensuring every interaction reflects a polished, premium brand experience.
This position requires strong ownership, attention to detail, and the ability to balance a fast-paced environment with exceptional customer service. Success in this role is measured through lead conversion performance, operational accuracy, showroom readiness, and the consistency of the customer experience from initial contact through handoff to the Design team.
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’
Key Responsibilities:
Respond promptly to inbound leads, schedule appointments for Designers, and deliver a premium customer experience across all interactions
Maintain accurate CRM records, appointment details, and operational data
Process services, warranties, and add-ons, including scheduling coordination and communication with clients
Coordinate install scheduling and communication with the Install Team and clients
Manage contract intake, including validating pricing, deposits, signatures, and job status updates
Support showroom presentation, organization, and brand standards
Assist with digital showroom updates, showroom hours, and marketing platform management
Monitor and respond to customer feedback across social media and review platforms
Partner with Designers, Sales Leadership, and Operations teams to ensure smooth customer handoffs and communication
Support the General Manager and Sales Manager with operational, administrative, and business initiatives
Escalate customer or operational issues proactively and assist with process improvements
Take ownership of conversion performance, operational accuracy, and customer satisfaction
Performance-Based Bonus Eligibility
The Operations Coordinator role is eligible for an annual performance-based bonus, tied directly to individual performance, leadership effectiveness, and delivery against defined expectations and business outcomes.
Bonus eligibility is subject to the following conditions:
Bonus eligibility is earned by meeting or exceeding defined performance expectations, demonstrated through consistent execution, adherence to role standards, and achievement of measurable results
Active disciplinary action impacts bonus eligibility. Any written corrective action within the previous 6 months will result in the bonus being reduced or removed for the applicable bonus period
Bonus eligibility requires sustained performance; employees on an active Performance Improvement Plan (PIP) are not eligible during this period
New hires are not bonus-eligible during their first 90 days, allowing time to complete onboarding and establish consistent performance
Bonus eligibility is reviewed in alignment with performance cycles and may be adjusted at leaderships’ discretion based on overall performance, accountability, and adherence to company standards.
Additional Compensation & Benefits
In addition to base compensation and performance-based bonus eligibility, the Customer Liaison/Showroom Coordinator role is eligible for the following additional compensation benefits:
Monthly reimbursement of up to $50, intended to offset business-related mobile phone expenses
Eligibility for reimbursement requires active employment in good standing and may be reviewed or adjusted based on role requirements or policy updates