Client Accounts Coordinator

Client Accounts & Operations Coordinator

Company: Lantern Ink
Location: Denton, TX
Job Type: Full-Time
Industry: Screen Printing, Promotional Products, Online Stores & Fulfillment

About Lantern Ink

Lantern Ink is a fast-growing custom apparel and promotional products company specializing in screen printing, embroidery, online company stores, fulfillment programs, and branded merchandise solutions for schools, corporations, churches, and organizations across Texas and beyond. We pride ourselves on exceptional customer service, strong client relationships, and delivering high-quality products with attention to detail.

We are looking for a highly organized, proactive, and relationship-driven Client Accounts & Operations Coordinator to help support both our customers and internal production team. This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing customer communication with operational coordination, and takes pride in keeping projects moving smoothly from quote to delivery.

The Client Accounts & Operations Coordinator serves as a key communication bridge between customers, sales, production, fulfillment, and shipping departments. This role manages customer accounts, coordinates orders, tracks production timelines, assists with online stores, and helps ensure projects are completed accurately and on time.

The ideal candidate is detail-oriented, dependable, solutions-focused, and comfortable managing multiple priorities simultaneously.

Responsibilities

Client Account Management

• Serve as a primary point of contact for customer accounts
• Build and maintain strong client relationships through excellent communication and follow-up
• Assist customers with apparel selections, order details, artwork approvals, and timelines
• Manage customer expectations regarding production schedules and delivery dates
• Respond to emails, phone calls, and quote requests in a timely and professional manner

Order & Production Coordination

• Enter and manage orders within internal systems
• Coordinate with art, production, embroidery, fulfillment, and shipping departments
• Track production progress and proactively communicate updates
• Review orders for accuracy including garment styles, sizing, print locations, spelling, colors, and quantities
• Help resolve production or customer service issues quickly and professionally
• Assist with scheduling priorities and workflow coordination

Online Stores & Fulfillment

• Assist with setup and management of online merchandise stores
• Coordinate employee stores, spirit wear stores, and fundraising stores
• Help monitor inventory levels and fulfillment needs
• Support shipping coordination and customer order tracking

Administrative & Operational Support

• Maintain organized records and documentation
• Assist with reporting and internal communication
• Support operational improvements and workflow organization
• Help ensure deadlines are met across departments

Qualifications

• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Customer service or account management experience preferred
• Ability to thrive in a fast-paced environment with shifting priorities
• Strong attention to detail
• Positive attitude and team-oriented mindset
• Comfortable learning new software systems and processes
• Problem-solving mindset with the ability to stay calm under pressure

Preferred Experience

• Experience in screen printing, promotional products, apparel, embroidery, or production environments
• Familiarity with platforms such as Printavo, InkSoft, ShipStation, or CRM systems
• Experience managing customer accounts or coordinating projects
• Experience with online stores or fulfillment operations is a plus

What We’re Looking For

We are looking for someone who:

• Takes ownership and follows through
• Communicates clearly and professionally
• Cares deeply about customer experience
• Enjoys bringing order and organization to busy environments
• Can balance both relationship-building and operational execution
• Wants to grow with a company that values hard work, creativity, and teamwork

Benefits

• Growth opportunities within a rapidly expanding company
• Creative and team-oriented environment
• Hands-on experience in apparel, branding, and fulfillment operations
• Opportunity to work with schools, corporate brands, events, and organizations across Texas

To Apply

Please submit:

• Resume
• Brief introduction about yourself and why you are interested in the role
• Relevant experience in customer service, operations, account management, or production coordination

We’re excited to find someone who wants to become an important part of the Lantern Ink team.