Customer Service Associate
About Us
VIVE Create Future is a fast-growing, design-led soccer apparel brand on a mission to create futures through sport. We partner with youth soccer clubs nationwide and operate a growing e-commerce channel. Small team, big momentum — and we're bringing on someone this summer to help us scale.
The Role
This is a high-impact, hands-on position working directly with our CEO and VP of Operations.
What You'll Do
- Monitor and track all B2B wholesale and e-commerce orders end-to-end; flag any delays or issues before they become problems
- Serve as the liaison between the CEO and VP of Operations on order status and fulfillment
- Manage the inbound customer service email inbox and phone line — responding to club partners and customers professionally
- Assist with pick & pack for small custom orders during peak periods
- Operate a heat press machine to apply club logos, names, and numbers to garments (training provided)
- Support the CEO on special projects including research, partner communications, and process documentation
What We're Looking For
- Organized, proactive, and cool under pressure in a fast-moving startup environment
- Strong written and verbal communication — you represent our brand
- Comfortable with Google Sheets, Gmail, and picking up new tools quickly (Shopify experience a plus)
- Physically able to perform light warehouse tasks (standing, lifting up to 30 lbs, heat press operation)
- Passion for soccer, youth sports, or apparel is a genuine plus
Details
Pay: $22/hour
Type: Temporary (May–August), potential to convert to permanent
Location: San Diego, CA
Hours: 32+ Hours Per Week