Virtual Assistant

A growing mobility and rental operations company is seeking a highly organized Virtual Assistant to support customer service, driver onboarding, billing operations, and fleet coordination. This role is ideal for someone who thrives in fast-paced operational environments, communicates professionally, and enjoys managing processes that keep day-to-day operations running smoothly.
 

Role:
🔹 Handle driver onboarding, document verification, and application screening
🔹 Coordinate rental agreements, e-signatures, renewals, and documentation management
🔹 Monitor recurring payments, invoices, deposits, and collections processes
🔹 Serve as the first point of contact for customers across phone, email, chat, and text
🔹 Coordinate vehicle pickups, returns, maintenance requests, and fleet availability
🔹 Maintain accurate records in CRM systems, Notion workspaces, and operational dashboards
🔹 Assist in improving workflows, SOPs, and internal operational processes
🔹 Prepare weekly reports related to rentals, payments, and fleet utilization
 

Requirements:
✅ 2+ years of experience in virtual assistance, operations, or customer support
✅ Excellent written and verbal English communication skills
✅ Strong organizational and multitasking abilities with attention to detail
✅ Experience using tools such as Notion, Google Workspace, CRM platforms, and e-signature software
✅ Ability to work independently and manage multiple operational tasks efficiently
✅ Reliable internet connection and availability during US Central Time business hours
✅ Experience in automotive, logistics, rentals, or rideshare-related operations is a plus
✅ Familiarity with billing, collections, or recurring payment systems is preferred
 

Benefits:
💼 Full-time remote opportunity within the United States
🌎 Flexible work-from-home environment
🚀 Opportunity to grow within a fast-moving operations-focused business
🤝 High ownership role with direct operational impact
📈 Hands-on experience in customer support, fleet coordination, and business operations
💰 Competitive compensation based on experience and qualifications
 

Skills Keywords:
Virtual Assistant, Customer Support, Operations Management, Rental Operations, CRM, Notion, Google Workspace, Billing, Collections, Administrative Support, Fleet Coordination, Customer Service, Documentation Management, Scheduling, Payment Processing, Workflow Management, SOP Development, Remote Operation.