Customer Service Agent

Customer Service Agent (CS Agent)

Location: Springfield, MO Pay: $16–$18/hour Schedule: F/T Start Date: June 15, 2026

Join a Team That Keeps America’s Workshops Running

Our High-energy, team-driven contact center is looking for charismatic, customer-focused individuals to join our growing team as a Customer Service Representative. If you enjoy helping people, thrive in a supportive environment, and want a role with no telemarketing, no rebuttals, no high-pressure sales, this is the place for you.

We offer great hours – no nights and every other weekend off – plus a fun, employee-focused culture with events throughout the year. Come be part of a team where development, collaboration, and shared goals truly matter.

What You’ll Do:

As a Customer Service Representative you will handle 100% computer and phone-based work, assisting customers who call to request catalogs, place orders, or ask product questions. You will:

• Answer inbound calls and establish rapport with customers
• Access, verify, and update customer account information
• Process orders, returns, payments, and warranty requests
• Provide accurate first-level technical assistance
• Check inventory, read back-order details, and ensure accuracy
• Cross-sell and up-sell relevant accessories
• Communicate policies and procedures clearly and professionally
• Handle first-level complaints and forward issues when needed
• Maintain a clean, organized workstation
• Perform general clerical tasks and support other departments as needed

What We’re Looking For:

We are looking for someone who excels in:

• Active listening and clear communication
• Attention to detail and accuracy
• Time management and multitasking
• Critical thinking and problem-solving
• Adaptability and independence
• Professionalism, integrity, and a service-oriented mindset
• Stress tolerance and calm under pressure
• Cooperative, team-focused work style

Education & Experience:

• High School Diploma or GED required.
• 2+ years of customer service experience required.
• Inbound call center experience preferred
• Ability to type 32+ WPM
• Computer literacy and comfort with multi-system navigation

Benefits

• Medical, dental, and vision insurance
• PTO and paid holidays
• 401(k) plan
• FSA/HSA options
• Disability & life insurance
• Employee Assistance Program (EAP)
• Employee discount

If you’re ready to bring your skills to a company known for quality, reliability, and exceptional customer service, we’d love to hear from you. Apply today and grow with Grizzly Industrial!