Scheduling Coordinator
The Scheduling Coordinator is a critical role at Alliance Safety and Fire, responsible for working cross-departmentally as well as directly with the customer, ensuring outstanding customer satisfaction.
The ideal candidate will have experience working in a fast-paced environment and possess great organization and communication skills.
If you are an individual that prides themselves in ensuring that the customer is satisfied and internal operations are running smoothly and seamlessly, APPLY TODAY.
DUTIES
- Schedule fire alarm and sprinkler service appointments
- Communicate with customers regarding appointments and updates
- Resolve scheduling conflicts and emergency service requests
- Coordinate with technicians
- Review service tickets and work orders for billing accuracy
- Prepare and send invoices for repairs, installations and monitoring services
- Work with department managers to prepare estimates and proposals for customers
REQUIREMENTS
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- Experience with scheduling or dispatch software
- Knowledge of fire protection systems is preferred, but not required
- Ability to work under pressure and manage priorities
- Strong attention to detail and time management skills
- Proficiency in Microsoft Office and other computer and database systems
- Familiar with using accounting or service management software, such as QuickBooks, ServiceTrade or industry specific fire protection system software preferred.
- Ability to work onsite during the hours of 8:00 AM – 5:00 PM, Monday – Friday
WHY WORK AT ALLIANCE
- Medical, Dental & Vision Insurance
- Competitive Pay
- Anniversary Bonus
- Paid Time Off
- Holiday Pay