Customer Experience Ambassador

Digital Wellness Ambassador Internn

Guiding West | Part-Time | 5–10 Hours per Week | Remote 

About Guiding West

Guiding West is a digital wellness startup helping our members stay connected, confident, and safer in an increasingly digital world.

We provide patient, human-centered technology support through advisor sessions, learning events, app-based support, and practical guidance on everyday technology. Our members may need help with smartphones, passwords, video calls, online safety, scam concerns, device setup, apps, or simply understanding technology changes without feeling overwhelmed.

Our tagline is: Your companion in the Digital Wilds.

Guiding West is building a calmer, more personal model of digital help for older adults and the families who support them.

About the Role

We are seeking a part-time Customer Experience Ambassador Intern to support the early growth of Guiding West. This is a hands-on startup role, meaning the work will be varied. Some weeks may focus on customer support preparation, some on research, some on testing the app or website, and some on helping collect feedback from users.

This role is a good fit for a college student interested in technology, aging services, customer experience, communications, entrepreneurship, business development, product testing, or service design.

Because Guiding West is an early-stage company, this is not a narrow administrative internship. You will help shape how the service works, how members experience support, and how we improve the product over time.

Key Responsibilities

The intern may assist with:

Customer and Member Support

Help respond to basic customer questions using approved guidance.

Support scheduling, follow-up messages, and member communication.

Help prepare simple technology support materials for older adults.

Assist with advisor session preparation and follow-up notes.

Research and Service Development

Research common technology challenges facing older adults.

Identify useful topics for short learning sessions, such as passwords, scams, smartphones, video calls, and online safety.

Review similar services and help identify best practices.

Help develop FAQs, scripts, checklists, and simple how-to guides.

App, Website, and Service Testing

Test app and website workflows from a customer perspective.

Document defects, confusing steps, broken links, unclear language, or usability concerns.

Help organize feedback from surveys, interviews, and test users.

Support improvements to the member journey, advisor workflow, and support process.

Survey and Feedback Collection

Help design short customer surveys.

Collect and organize feedback from members, families, and test users.

Identify recurring issues, feature requests, and service gaps.

Help turn feedback into clear recommendations for the development team.

Content and Outreach Support

Assist with social media, newsletter, or website content.

Help prepare short educational materials for “Learning Snacks.”

Research potential partners such as senior centers, libraries, universities, community groups, and caregiver networks.

Support outreach campaigns and basic market research.

Ideal Candidate

We are looking for someone who is:

Patient, respectful, and comfortable communicating with older adults.

Clear, organized, and reliable.

Curious about technology and how people use it.

Comfortable working in a startup environment where tasks may change.

Able to write clearly and explain things in simple language.

Willing to test systems, document problems, and suggest improvements.

Interested in customer experience, service design, technology, aging, communications, or entrepreneurship.

Deep technical expertise is not required. Good judgment, patience, and communication skills matter more.

Helpful Skills

Experience in any of the following areas is helpful but not required:

Customer service

Writing or communications

Social media or content creation

Survey design or research

Product testing or app testing

Technology support

Canva, Google Workspace, Microsoft Office, or CRM tools

Interest in older adult services, digital inclusion, or online safety

Time Commitment

This is a part-time internship requiring approximately 10–15 hours per week. Hours can be flexible, but the intern should be available for regular check-ins and timely completion of assigned work.

Why This Role Matters

Many older adults want to stay independent and connected, but technology can become a source of frustration, confusion, or risk. Guiding West helps reduce that burden through practical support, patient guidance, and safer digital habits.

As a Customer Experience Ambassador Intern, you will help build the early systems, feedback loops, and member experience that shape the company.

How to Apply

Please submit:

A short resume

A brief note explaining why this role interests you

Any relevant experience with customer service, technology, writing, research, social media, or helping older adults

No formal technical background is required. We are looking for someone thoughtful, dependable, and willing to help build something useful from the ground up.