Operations Associate
Operations Associate
About the Role:
We are looking for a resourceful and customer-centric Associate to join our team. In this position you will maintain our mailroom services, coordinate mailings, assist the customer service team and work collaboratively with all staff. This role ensures our products are being sent to our customers in a timely manner and they receive quality customer service.
About Us:
The American Association of Medical Assistants® (AAMA) is the oldest and largest association dedicated solely to the advancement of the medical assisting profession in the United States. Medical Assistants are multiskilled members of the health care team who perform clinical and administrative procedures under the supervision of licensed health care providers. AAMA is headquartered in downtown Chicago, with convenient access to public transportation. We offer competitive benefits and the opportunity to grow professionally!
Your Typical Week:
- Semi-weekly processing of online orders
- Weekly processing of membership mailings
- Receive and process association mail and packages
- Maintain storage room and mailroom equipment
- Answer telephone and email inquiries
- Manages inventory and mailing of merchandise
- Coordinate and ship supplies for large AAMA events
Your Skills:
KNOWLEDGE of:
- The principles and practices of quality customer service.
- The principles and practices of administrative functions.
SKILLS in:
- Microsoft Office suite including Word and Excel and ability to learn in-house programs.
- Highly accurate data entry skills.
- Excellent customer service skills in oral communication and listening.
- Organizing and prioritizing work, exercising independent judgment, wisdom, and common sense within established procedures guidelines and rules.
- Interpersonal, verbal, and written communication for interaction with others.
ABILITY to:
- Prepare and analyze comprehensive reports and carry out assigned projects to their completion.
- Demonstrate good customer service skills with the ability to solve problems.
- Utilize Microsoft Office Suite applications such as Microsoft Word, Outlook, and Excel in addition to other related software.
- Handle confidential material and information in an ethical and professional manner.
- Effectively communicate with, present information to, and respond to questions.
- Maintain a professional attitude and maintain punctuality and consistent attendance with advance notification of absences.
- Perform detailed work accurately and on time and initiate and maintain necessary follow-up.
- Work collaboratively with all AAMA staff.
- Work hours beyond the regularly scheduled workday when needed.