Dental Patient Care Representative

Support Patients and Access to Dental Care—Join Southside Community Health Services as a Dental Patient Care Representative

Southside Community Health Services (SCHS) is seeking a Dental Patient Care Representative to support efficient clinic operations and provide exceptional customer service within our dental department. This role plays an important part in creating a welcoming patient experience while helping ensure smooth scheduling, registration, and access to dental services for the diverse South Minneapolis community we serve.

About the Role

The Dental Patient Care Representative serves as a key point of contact for patients seeking dental care services. This position supports front desk operations, appointment scheduling, insurance verification, payment collection, and patient registration while helping maintain efficient patient flow and accurate documentation.

Key Responsibilities

• Schedule and confirm dental appointments while supporting efficient patient flow
• Greet patients, update registration information, and assist with registration forms as needed
• Complete pre-visit processes prior to scheduled appointments
• Verify insurance coverage and ensure billing and charge information is complete and accurate
• Collect payments for services at the time of visit according to clinic procedures
• Identify opportunities for patients to connect with enabling services such as Patient Advocates
• Answer clinic phones, provide information, and route messages appropriately
• Maintain organized and welcoming front office and lobby areas
• Participate in staff meetings, quality improvement activities, and clinic initiatives
• Assist with additional duties as assigned to support clinic operations

What You Bring

• Exceptional customer service and communication skills
• Ability to work both independently and as part of a collaborative team
• Strong organizational skills and attention to detail
• Ability to manage multiple responsibilities in a fast-paced environment
• Cultural awareness and ability to build rapport with patients from diverse backgrounds
• Professional judgment, flexibility, and ability to remain calm under pressure
• Commitment to the SCHS mission and values

Qualifications

• Training or experience as a dental assistant or receptionist
• Experience scheduling dental appointments in a clinical setting
• Experience with EPIC electronic health records preferred
• Strong computer skills
• Bilingual (English/Spanish or Somali) preferred