Inside Customer Support/ Project Manager

GENERAL JOB DESCRIPTION

The Technology House is looking for a responsible, team-oriented, and reliable candidate to add to the Project Management team. Project Managers are responsible for maintaining contacts with existing customers and

generating new customer business. A qualified candidate will receive customer data and review with the applicable internal departments to analyze part requirements, resources, availability of materials, timing, etc., and will communicate requirements with Operations, Engineering, Quality, and the customer.    

RESPONSIBILITIES

1.Quoting

a)Review incoming projects and recommend the best manufacturing process

b)Analyze part requirements

c)Evaluate timing and availability of materials

d)Prepare pricing and follow up with the customer

2.Managing Projects

a)Job entry and oversight through project completion

b)Coordinating with various internal departments

c)Update customer on timing and direct questions about the project

d)Aiding in customer and organizational growth

3.Customer Communication

a)Build relationships with dedicated accounts

b)Customer meetings and tours of facility

c)Update customers on new capabilities or processes

d)Cross coverage for Project Managers

e)Trade show participation

f)Other duties as assigned

QUALIFICATIONS

• Bachelor's degree (preferably in Business) or equivalent experience
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
• Experience in customer service is preferred
• Knowledge of manufacturing processes is preferred

OTHER REQUIREMENTS

• Ability to perform tasks in a seated position for extended periods
• Keyboarding for extended periods
• Ability to multitask and manage time efficiently
• Strong communication skills
• Team oriented

BENEFITS

The Technology House offers the following benefits:

• 401(k) matching
• Health insurance and HSA
• Voluntary life insurance
• Dental and vision insurance
• ST/LT disability
• Paid time off and holidays
• Critical illness
• Accidental death and disability

ITAR REQUIREMENTS

The Technology House has a responsibility to comply with all applicable requirements set forth by International Traffic Arms Regulations, or ITAR (22 CFR 120-130).  As such, this position may have access to ITAR controlled information, and the candidate must meet eligibility requirements to work in the United States.

VISION, MISSION & VALUES

The Purpose of The Technology House is to create superior value to our customers by utilizing advanced technology to keep our customers at the forefront of their field.

Our Vision is to be a customer-centric, premier contract manufacturer by merging cutting-edge additive technology and traditional manufacturing to deliver quality products faster than ever before.

Our Mission is to invest in new technologies and empower our people to continuously improve our processes to meet or exceed our customers’ expectations in quality and service.

We strive to meet these while following our core Values: Teamwork, Quality, Innovative Technology, and Accountability.

TTH is a Federal Subcontractor and abides by all relevant regulations.