CMS Business Analyst

Position:  CMS Business Analyst (Ref: 18332)

Location:  Harrisburg, PA USA, 17120

Salary:  $33.61/hr.

Duration:  1 Years 1 Months 18 Days - Contract

Openings:  1

Deadline:  05/15/2026

Description:

***Local Candidates Only
***Hybrid – onsite 2 days/week

We are seeking a Business Analyst whose responsibilities will be to manage specific components and/or initiatives that support the IT systems and users. While this contractor will be playing a significant role in the support of subject matter experts for the future Case Management System, this contractor will also in the help the Systems Section within the Systems and Data Management Division to manage functionality of IT systems which are currently overseen by this unit, and are anticipated to become part of the future solution. This includes but is not limited to, the Chile the Information System, the data collection system utilized for providing data for the Federal Adoption and Foster Care Reporting System (AFCARS) requirements, and the Title Invoicing System. The contractor is responsible for supporting subject matter experts in development user requirements, reviewing project deliverable and performing user acceptance testing as it pertains to legacy systems and the future system, as a thorough understanding of the current IT systems that will be replaced will be essential to the success of the effort.

ROLE REQUIRMENTS:
• Manage submission and tracking of system defects and change requests related to assigned system components.
• Manage processes and timelines in a manner necessary to meet program office specifications, and/or state or federal compliance requirements.
• Provide regular status reports for projects and/or tasks as assigned.
• Manage work associated with addressing data quality needs identified by the program office, federal compliance needs, and/or those identified within the data quality plan.
• Review user requirements/user stories and functional specifications for system development, enhancements or configuration and supports associated system user acceptance testing, deployment, problem resolution, and end-user support activities.
• Responsible for compliance with standards and procedures specific to assigned initiatives.
• Manage and track progress against the project schedule and scope.
• Anticipate issues and proactively address them. Identify and track issues and report issues using the appropriate chain of command.
• Build and maintain relationships with key stakeholders and customer representatives.
• Provide support to business operations and end users for software applications regarding business operations and technical issue evaluations and resolutions.
• Investigates and resolves business operational and software issues identified and reported by users.
• Communicate effectively with customers and software / hardware suppliers supporting the commonwealth as appropriate.
• Establishes and maintains effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors.
• Uses Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes. Uses Team Foundation Server (TFS), Microsoft Azure (projects currently managed using TFS are expected to be migrated to Azure soon), and Microsoft Test Manager (MTM).
• Conducts meetings and/or follow-up sessions with stakeholders as needed to gain necessary detailed understanding of relevant business processes.
• Assist in the Data Management Section as needed with tasks relevant to the initiative.
• Able to use the Service Now incident reporting system for incident and request tracking and processing.
• Able to lead/facilitate meetings or workgroups in-person and/or virtually as assigned.
• Able to develop and facilitate presentations in-person and/or virtually as assigned.
• Able to develop responses to public/media/stakeholder/federal inquiries as assigned.
• Able to work in a team environment.
• Travel as needed.
• Knowledge of software development lifecycle with focus on the user requirements and UAT.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to work with diverse user groups.
• Contractor must be fluent in English and be able to be clearly understood over the phone.
• Ability to establish and maintain effective working relationships.
• Experience performing similar work in the Child Welfare or other Human Services Field.
• IIBA certification.

Required / Desired Skills

• Experience in developing business, functional and user requirements for IT systems. Required - 7 Years
• Knowledge of business analysis process, principles, practices, and techniques. Required - 7 Years
• Excellent written and verbal communication skills. Required - 7 Years
• Must be fluent in English and be able to be clearly understood over the phone. Required - 7 Years
• Experience performing similar work in the Child Welfare or other Human Services Field. Required - 1 Years
• IIBA certification. Required - 1 Years