Inside Sales I

Oliver Equipment Company (OEC) is a leading industrial supplier of specialty process equipment. Our products include centrifugal pump and compressors, positive displacement pumps and compressors, steam turbines, static & dynamic mixers, turbo blowers and related products and a provider of technical solutions to the downstream, midstream, power generation and general industrial sectors. OEC headquarters are in Houston, TX

Job Information:

Inside Sales Level 1 - Work with the outside sales team on New Equipment, Repairs, and Parts proposals; and simple order entry.

Key Responsibilities:

• Complete proposals for both duplicate and new applications.
• Proposal types include end users, engineering contractors, OEM’s, & resellers.
• Ability to dissect engineering pump specs & provide comments & clarifications.
• Process orders through CSD and/or directly with the manufacturing principal depending upon the equipment sold.
• Provide order acknowledgments to customers & account reps.
• Provide status of shipment on equipment orders to the sales team or customers as necessary. 
• Contact will involve other OEC team members, manufacturing principals, and sometimes directly with the customer. 
• Understands customer needs and requirements.
• Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.
• Handles inbound calls and provides callers with product and technical information.
• Performs other related duties as assigned by management.

Qualifications:

• Degree from a four-year college or from a two-year college or technical school a plus; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Strong technical solution and developmental skills.
• Strong oral and written communication skills.
• Ability to communicate technical concepts and designs clearly.
• Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.
• Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals.
• Excellent interpersonal skills.
• Strong team player, work ethic and commitment to job.

Competencies: 

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Completes work in timely manner; Works quickly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Software – Good working knowledge of Microsoft Excel.