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Principal Patient Growth Manager

Coastal Fertility Specialists
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Coastal Fertility Specialists is a leader in reproductive medicine, dedicated to providing world-class care through innovation and clinical excellence. We are seeking a forward-thinking Principal Patient Growth Manager to lead our transition into an AI-enhanced clinical environment. This is a high-impact role designed for a leader who excels at the intersection of healthcare operations, data science, and emerging technology.

Key Responsibilities

  • Operational Optimization: Audit and refine administrative and clinical workflows to maximize efficiency, reduce patient friction, and improve outcomes.
  • AI & Automation Strategy: Lead the implementation of agentic AI agents to automate routine administrative tasks, patient communications, and data entry.
  • Data-Driven Decision Making: Develop and maintain operational dashboards that utilize clinical and financial data to drive staffing models and resource allocation.
  • IT Stack Evolution: Manage and optimize our current technology stack, ensuring seamless integration between EHR systems, financial software, and new AI tools.
  • Cross-Functional Leadership: Work alongside our physicians and clinical teams to ensure technical solutions align with the highest standards of patient care.

Qualifications

  • 2+ years of experience in healthcare operations, health informatics, or clinical management.
  • Proven track record of optimizing IT systems and implementing automation/AI solutions in a professional setting.
  • Strong proficiency in data analysis and visualization (e.g., SQL, Python, Tableau, or Power BI).
  • Deep understanding of the healthcare regulatory landscape (HIPAA, SOC 2).
  • Exceptional project management skills with the ability to lead complex transitions in a fast-paced environment.

Salary Range & Benefits

Based on current market data for the Charleston/Mount Pleasant region for specialized technology-led healthcare roles:

  • Base Salary: Commensurate with experience
  • Total Compensation: Competitive benefits package, including performance incentives focused on operational efficiency gains.