Priority Responder

POSITION SUMMARY

The Priority Responder serves as the primary field representative for SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello during the critical initial phase of property damage incidents. This is a high-stakes role that requires a blend of decisive crisis management, professional communication, and business development.

The successful candidate will be responsible for arriving on-site at loss scenes, assessing property damage, and securing service authorizations. This position is the "front line" of our organization, requiring an individual who can maintain a calm, professional presence in high-stress environments while driving revenue through expert consultation.

CORE RESPONSIBILITIES

• First Response Presence: Arrive on-site for priority losses and establish a calm, professional SERVPRO presence
• Customer Guidance: Walk property owners through the restoration process and next steps
• Service Authorization: Secure signed agreements through clear, confident communication (no high-pressure sales)
• Stakeholder Coordination: Work with homeowners, insurance adjusters, and internal teams to initiate services
• Loss Documentation: Capture photos, notes, and key details using company technology
• Relationship Building: Create positive first impressions that lead to long-term customer trust and referrals

SCHEDULE & AVAILABILITY

• Primarily standard business hours with flexibility
• Occasional response to urgent or priority losses outside typical hours
• Not a constant on-call role, but requires the ability to respond when needed

COMPENSATION & STRUCTURE

• Compensation: (base salary + commission) will be discussed following a successful first-round interview.
• Resources: Access to a company vehicle for use during professional hours, along with a mobile communication suite (Laptop/iPad).

PROFESSIONAL REQUIREMENTS

• Experience: Minimum of 1-2 years in a professional environment involving sales, emergency services, or restoration management. Dbmx/xactimate experience is a plus.
• Communication: Exceptional verbal and written communication skills; must be able to speak authoritatively and empathetically to individuals in distress.
• Proven ability to operate independently and make high-level decisions under pressure without direct supervision.
• A valid driver’s license and a clean motor vehicle record are mandatory.
• Education: High School Diploma required; Bachelor’s degree in Business or a related field is preferred.

ABOUT SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello  

SERVPRO is a nationally recognized leader in restoration services. We pride ourselves on a culture of excellence, integrity, and rapid response. The Priority Responder is a critical component of our growth strategy and is held to the highest standard of professional conduct.

Hiring Standard: This position is intentionally selective. We are seeking a professional who can operate with extreme urgency, represent our brand at an executive level, and deliver measurable results in a competitive market.