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Program & Operations Associate

WPBgo
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Program & Operations Associate

SMA (Smart Mobility Associates) | Supporting WPBgo Programs
West Palm Beach, FL (Hybrid) | Part-Time or Full-Time ($20-$24 hourly)

Position Overview

SMA (Smart Mobility Associates) is seeking a Program & Operations Associate to support the day-to-day operations, reporting, and growth of mobility programs in West Palm Beach.

This role will primarily support WPBgo, a nonprofit initiative focused on improving how people get to work and move around downtown West Palm Beach.

You will work closely with a small team to help operate and expand programs that:

  • reduce traffic congestion
  • improve access to transportation
  • connect people to more efficient ways of getting to work

This is an entry-level role with the opportunity to learn program operations, data tracking, and community-focused work from the ground up.

About SMA & WPBgo

SMA (Smart Mobility Associates) is a consulting and program management organization that designs and implements transportation and mobility solutions.

WPBgo is a local nonprofit initiative, supported by SMA, that focuses on improving commuting options in West Palm Beach through employer programs, incentives, and partnerships.

This role is employed by SMA but will work directly on WPBgo programs and initiatives.

Programs You Will Support

ACCESS (Employer Program)

ACCESS works with local employers to provide employees with better commuting options, such as:

  • public transit passes
  • vanpool programs
  • emergency ride home options

The goal is to help employees get to work more reliably while reducing traffic and parking demand.

goRide (E-Bike Voucher Program)

goRide provides financial assistance (vouchers) to help residents and workers purchase e-bikes, making it easier to commute without a car.

Key Responsibilities

Program Operations Support

  • Assist with implementation of ACCESS and goRide programs
  • Support employer onboarding (surveys, coordination, communication)
  • Track participation and engagement across programs
  • Assist with logistics for meetings, events, and program activities

Data Tracking & Reporting

  • Maintain and update program tracking spreadsheets and databases
  • Track weekly metrics and participation data
  • Support preparation of quarterly and annual reports
  • Review and organize data for accuracy

Outreach & Growth Support

  • Maintain outreach and partnership tracking lists
  • Assist with follow-ups and communications with employers and partners
  • Support coordination of outreach events and meetings
  • Help prepare materials for presentations and engagement efforts

Research & Administrative Support

  • Conduct research on funding opportunities and best practices
  • Assist with documentation of processes and workflows
  • Provide general administrative support as needed

Qualifications

Required

  • Associates degree or equivalent experience
  • Strong organizational and time management skills
  • Attention to detail and ability to manage multiple tasks
  • Basic proficiency in Microsoft Excel or Google Sheets
  • Strong written and verbal communication skills

Preferred

  • Bilingual (English/Spanish) (Please state on your resume if you’re bilingual)
  • Interest in transportation, urban planning, or public policy
  • Experience with data tracking, reporting, or analysis
  • Experience supporting programs, events, or outreach

Work Environment & Expectations

  • Hybrid role based in West Palm Beach
  • Must be located in Palm Beach County 
  • Combination of in-office and remote work

In-Person Expectations

  • Weekly standing team meetings held in-office
  • Some weeks may require multiple in-person workdays depending on activities

Remote Expectations

  • Standard working hours: Monday–Friday, 9:00 AM – 5:00 PM
  • Participation in virtual meetings and occasional coworking sessions throughout the day

Additional Details

  • Laptop will be provided
  • Part-time or full-time position
  • Hourly: $20 – $24

What We’re Looking For

We are looking for someone who is:

  • Organized and detail-oriented
  • Comfortable working with data (or willing to learn)
  • Reliable and able to manage responsibilities independently
  • Interested in contributing to real-world community impact

Candidates who currently use or are interested in alternative transportation (biking, walking, public transit, etc.) are encouraged to apply, though this is not required.

Growth Opportunity

This role is designed to grow over time. Strong performance may lead to increased responsibility in:

  • program management
  • operations
  • partnerships or outreach

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SMA is an equal opportunity employer.