Meetings And Conventions Sales & Services Specialist

SUMMARY OF POSITION: The Meetings and Conventions Sales & Services Specialist supports meetings and conventions sales efforts and assists with the planning and execution of events hosted in Greenville and Pitt County. This position contributes to event recruitment efforts, with a primary focus on servicing groups, while playing a key role in client support and coordination with local stakeholders and partners, including the Greenville Convention Center, hotel and motel partners, East Carolina University, Pitt Community College, and local restaurants and businesses, to help ensure successful event delivery and positive experiences for event organizers and attendees. 

The Specialist assists with researching prospective meeting and convention opportunities, supporting sales outreach and bid development, maintaining and updating CRM systems including Simpleview and Mint+, and preparing for conferences, sales missions, and client engagement activities. This role also supports site visits and familiarization tours for prospective clients and provides operational support for events hosted in the destination. 

Working closely with the Vice President of Sales and Services, the Specialist helps support meetings and conventions growth by assisting with event recruitment efforts, strengthening relationships with clients and partners, and contributing to the successful planning and execution of meetings and conventions in Greenville and Pitt County. The role places an emphasis on servicing all groups while developing sales skills through managing and supporting smaller, service-intensive markets such as SMERF. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Meetings and Conventions Sales Support 

● Assist with identifying and researching prospective meeting and convention opportunities across all market segments, with a focus on supporting smaller, service-intensive groups such as SMERF 

● Support bid development, proposals, and presentations for prospective clients 

● Maintain accurate records of leads, bookings, and client interactions in CRM systems including Simpleview and Mint+ 

● Assist with preparation for conferences, sales missions, and client outreach efforts 

● Support tracking of leads and follow-up communications to ensure timely and consistent engagement 

● Attend industry conferences, trade shows, and sales missions to support meetings and conventions sales efforts and represent Visit Greenville, NC alongside the Vice President of Sales and Services 

● Maintain records of monthly sales and servicing activities and provide updates to support departmental reporting 

Event Servicing and Coordination 

● Assist with planning and logistics for meetings, conventions, and events hosted in Greenville and Pitt County 

● Serve as an operational contact for clients during event planning and execution 

● Support coordination with key partners, including the Greenville Convention Center, hotel and motel partners, East Carolina University, Pitt Community College, and local venues, restaurants, and vendors to assist with event logistics 

● Assist with hotel room block coordination, communication, and pickup tracking 

● Provide on-site event support, including welcome services, registration assistance, client support, and troubleshooting 

● Coordinate and deliver destination services and materials, including welcome signage, maps, visitor guides, and other group servicing assets 

● Support the Vice President of Sales and Services in delivering successful events and positive client experiences 

Site Visits and Partner Coordination 

● Assist with coordinating site visits and familiarization tours led by the Vice President of Sales and Services 

● Maintain communication with key partners, including the Greenville Convention Center, hotel and motel partners, East Carolina University, Pitt Community College, and local venues, restaurants, and hospitality stakeholders 

● Support relationship management efforts with meeting planners, event organizers, and local partners 

● Assist the Vice President of Sales and Services with coordination of Hotel/Motel Meetings and networking events, including meeting preparation, communications, and logistical support 

Destination Marketing Experience Team Collaboration 

● Assist the Vice President of Sales and Services in providing meeting and convention-related event information and content to support marketing materials, announcements, and promotional efforts 

● Support identification of opportunities to capture meeting and convention-related content from events, conferences, and community activities 

● Assist with maintaining accurate venue, hotel, and destination asset information within platforms such as Simpleview, Mint+, and other internal marketing resources for use in promotional materials 

● Provide event updates and relevant information to support meetings and conventions marketing efforts 

Destination and Organizational Representation 

● Represent Visit Greenville, NC at community meetings, industry events, and professional associations 

● Promote Greenville and Pitt County as a premier meetings and conventions destination

 ● Support broader Visit Greenville, NC and Play Greenville, NC Sports initiatives and organizational goals