Creative Operations Specialist

For further inquiries regarding the following opportunity, please contact our Talent Specialist, Amit at 224-507-1290 or Arun at 224-507-1264

Title: Creative Operations Specialist (Retail Media) - Hybrid
Duration: 6 Months

Location: Bolingbrook, IL

Description:

The Creative Operations Specialist, Media Creative plays a critical role in supporting the day-to-day operational excellence of the Media Creative team. This role partners closely with the Creative Operations Manager to ensure creative projects are efficiently briefed, planned, tracked, and delivered on time across paid and retail media channels.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

Support end-to-end creative operations across Media Creative projects, including intake, briefing, timelines, resourcing support, and delivery tracking.
Assist with the creative intake and briefing process by gathering required information, reviewing submissions for completeness, and flagging gaps or risks to the Creative Operations Manager.
Build, maintain, and update detailed project timelines, status documents, and tracking reports to ensure milestones are clearly defined and met.
Orchestrate day-to-day project activities, ensuring tasks move efficiently through each stage of the creative workflow.

Tools, Systems & Reporting

Maintain accurate project tracking within creative operations tools (e.g., Workfront, Monday.com, Microsoft Office).
Support the ongoing improvement of workflows, templates, and SOPs in partnership with Creative Operations leadership.
Assist with organizing and maintaining creative documentation, process resources, and pitch or partner-facing materials.

JOB REQUIREMENTS

Bachelor’s degree in Marketing, Design, Project Management, Business, or a related field, or equivalent experience.
2–4+ years of experience in creative operations, project management, trafficking, or creative services.
Experience working with creative, design, or marketing teams; agency or retail media experience is a plus.
Familiarity with digital creative development across channels such as social, video, onsite, and offsite media preferred.
Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
Clear, effective written and verbal communication skills with a collaborative mindset.
Proficiency in project management and collaboration tools (e.g., Workfront, Monday.com, Figma, Microsoft Office, PowerPoint).
Detail-oriented, proactive problem solver who remains calm and organized in a fast-paced environment.
Passion for creative excellence, operational rigor, and supporting high-performing creative teams.