Client Service Associate

Job Description:

Dunuwila Wealth Management is looking for a talented individual to join our team. This role will focus on client service and facilitating account transactions, supporting both our clients and advisors with accuracy and efficiency. The ideal candidate is organized, detail-oriented, experienced, and has a strong knack for streamlining processes and managing multiple priorities.

For individuals interested in pursuing an advisory career, this role offers a potential growth path. Team members may be considered for a transition to the Advisor Track within 12–18 months, moving into an Associate Advisor position based on performance, professional development, and firm needs.

About Us:

At Dunuwila Wealth Management, our mission is to help clients live and retire comfortably. Our personalized service and comprehensive approach to financial planning are just a few reasons why hundreds of individuals and families trust our advice.

We are a close-knit, hardworking team committed to delivering exceptional client service. We take pride in our positive workplace culture, where every team member plays a vital role. Our environment is respectful and honest, and we encourage open communication and the sharing of ideas.

Compensation & Benefits:

• Salary: $50,000
• Annual Bonus: Common, but contingent upon company and personal performance
• Growth Bonus: Contingent upon the company hitting growth targets; anticipated every 3-5 years
• Schedule: Monday–Friday, 8:30 AM – 5:00 PM (in-office)
• Retirement plan with employer match
• Health insurance
• Paid time off
• Allotted work-from-home days, and days you can arrive late or leave early
• 4-week sabbatical every ten years
• One-on-one training on the basics of personal finance

About the Role:

A great financial advisory firm doesn’t just give excellent advice; it also has excellent execution. As a Client Service Associate, you will play a critical role in executing the advice of our Financial Advisors. Your primary responsibilities include managing client paperwork, processing account transactions, communicating with clients, preparing reports, and maintaining client records to ensure seamless service delivery. By liaising with custodians and financial institutions, you will facilitate smooth account setups, transfers, and maintenance, while ensuring compliance with industry regulations.

In this role, you will be integral to maintaining the high standard of service that clients love about our firm. Your organizational skills, attention to detail, and ability to manage multiple tasks will support the firm's goal of delivering exceptional client experiences.

The role also offers the potential to move to a Financial Advisor track based on performance, interest, and business needs.

This Client Service Associate will report directly to the firm’s Managing Partner.

Key Responsibilities:

· Prepare and send client paperwork (typically via our e-signature tools) and follow up to ensure timely completion.

· Conduct quality checks on paperwork before submission and manage the processing of forms, transfers, and account maintenance tasks.

· Communicate with clients to ensure they understand the status of their transactions and provide them with a friendly point of contact of whom they can ask questions.

· Support the client onboarding process with welcoming communication, diligent execution of transactions, establishing online access, and adding the new clients to our CRM and records.

· Assist with complex client account requests by gathering relevant data from clients and/or companies, preparing documentation, and providing support for the advisory team.

· Maintain and organize office records in accordance with firm policies and regulatory requirements, ensuring documents are easily accessible and up to date.

· Collaborate with other team members to ensure our internal procedures are efficient.

Qualifications:

· Prior experience: working in a financial advisory firm or related financial services role, with familiarity in basic account processing, client paperwork, and industry tools.

· Strong organizational skills: Ability to manage multiple tasks, prioritize responsibilities, and maintain an orderly system for records and documentation.

· Attention to detail: Ability to carefully check documents, forms, and reports for accuracy to avoid errors in client accounts and ensure compliance with regulatory requirements.

· Excellent communication skills: Proficiency in both verbal and written communication to effectively liaise between advisors, clients, and financial institutions.

· Proficiency with office software and technology: Experience with tools like Microsoft Office, CRM systems, financial planning software, and electronic signature platforms.

· Understanding of compliance regulations: Basic knowledge of industry rules and regulations, particularly relating to client documentation, custodial processes, and privacy laws.

· Problem-solving abilities: Capable of quickly addressing administrative and operational issues that arise, ensuring smooth support for financial advisors and clients.

· Team-Player: Collaborative, friendly, willing to help your colleagues, and do what’s necessary to carry out our mission of exceptional client service.

Application Process:

Submit your cover letter and resume on Handshake or via email to info@dunuwila.com.