Case Manager

Job Title: Case Manager (Entry-Level) – NYC

Fluency in Cantonese (required); Mandarin (preferred)

Location: New York, NY
Position Type: Full-Time/Hybrid

About Us:
We are a high-volume law firm dedicated to advocating for individuals impacted by the events of 9/11. Our team is committed to providing compassionate, efficient, and detail-oriented support to our clients throughout the claims process.

Position Overview:
We are seeking a motivated and detail-oriented Case Manager to join our NYC office. This is an entry-level position ideal for someone with strong communication skills, customer service experience, and the ability to manage client interactions with professionalism and care.

Key Responsibilities:

• Follow up with clients regarding their WTCHP (World Trade Center Health Program) status
• Assist clients in scheduling Health Program evaluation appointments
• Conduct outbound calls to clients and witnesses to screen for statements
• Maintain accurate and organized case records
• Provide ongoing support to clients throughout the intake and case management process
• Collaborate with team members while also working independently to manage assigned tasks

Qualifications:

• Fluency in Cantonese (required); Mandarin (preferred)
• Prior customer service experience required
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to work both independently and as part of a team
• Responsible, reliable, and able to manage multiple tasks in a fast-paced environment

Preferred (but not required):

• Experience in a legal, healthcare, or case management setting

Why Join Us:

• Opportunity to make a meaningful impact helping 9/11 victims and their families
• Collaborative and supportive team environment
• Growth potential within a fast-paced practice