Guest Services Supervisor (Front Desk Supervisor)

We are looking for inspiring and inventive individuals like you to help create one-of-a-kind personalized experiences for our guests, while fostering a positive and imaginative culture. If this sounds like you, your new journey awaits you at The Westin Dallas Southlake! At Harrell Hospitality Group, our focus is on People, Enthusiasm, and Intent. If you are enthusiastic about creating memorable moments, have a passion for providing excellence in everything you do, and are motivated by fostering relationships that go far beyond the guest’s visit, join us!

Responsible for assisting with coordinating and leading all aspects of the hotel guest services operations and activities, while maintaining a profitable operation and maximize profitability. Ensure successful outcome of hotel guest concerns. Must provide attentive, courteous, and efficient customer service to all guests, clients, etc. according to hotel standards.

Application Question(s):

• How many years of hotel guest/front desk service experience do you have?

Education:

• High school or equivalent (Required)

Experience:

• Guest Service/Front Desk Agent: 2 years (Preferred)
• distinctive premium brand hotel customer service: 2 years (Preferred)
• supervisory: 2 years (Preferred)

Language:

• any other language (Preferred)

License/Certification:

• If hired, can you attain an Alcohol Beverage Servers Cert (Preferred)

Offering:
- Competitive Wages
- Health & Wellness Benefits
- Free Meal During Shift
- Fun Events
- Free Parking
- Free Uniforms
- Recognition Programs
- HHG/Marriott Team Member Discount (including family & friends)
- Bonvoy Membership

Westin Dallas/Southlake is an EEO/ADA/VETS/Drug Free Workplace/E-Verify Participant.