Communication Desk Assistant II

Communication Desk Assistant II
Experience Level: Entry to Mid-Level
Location: Birmingham, AL
Contract- 3 Years
Client- Alabama Power

Position Overview
The Communication Desk Assistant II provides administrative and coordination support for safety communications, presentations, and outreach initiatives. This role supports event scheduling, maintains communication logs and metrics, manages customer surveys, and ensures smooth day-to-day communication operations.

The ideal candidate is organized, detail-oriented, customer-focused, and capable of working independently in a fast-paced environment.

Key Responsibilities
Event Coordination & Scheduling
Coordinate and schedule safety presentations and related events
Maintain detailed event logs and tracking metrics
Support program reporting and performance tracking
Communication Monitoring

Monitor communication channels including:
Email
Phone
Online service requests
Respond to inquiries or route requests appropriately
Documentation & Reporting

Create and manage:
Documents
Spreadsheets
Presentations
Record and compile customer survey data
Maintain accurate records and organized filing systems
Administrative & Operational Support
Pack and mail materials (light lifting required)
Provide general administrative support to communications and safety teams
Assist with updating program materials and internal resources

Required Qualifications
Bachelor’s degree in: Business, Communications, Education, Marketing
Proficiency in Microsoft Office Suite:
Excel, PowerPoint, Word, Outlook
Excellent written and verbal communication skills
Strong customer service skills