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Position: Customer Experience Manager (Property and Casualty license required prior to hire, Life and Health required within 90 days of hire)

 

Office Location: 2001 4th Ave, Canyon TX 79015

Hours of Operation: 8:00 am to 5:00 pm Monday through Friday

 

Mission: Foster great relationships with our clients to ensure that they stay with our agency for a lifetime. Onboard every new client to our insurance agency, and ensure that our clients are well informed about our products and our referral process. 

 

Competencies: Non-Negotiable Qualities

  • Positive personality 
  • Coachable and open to constructive criticism
  • Excellent written and verbal communication skills
  • Honest and has integrity
  • Intrinsically driven to be successful
  • Resourceful

 

Desired Outcomes

  • Onboard new clients
  • Contribute to agency growth by achieving a combined total of 20 per month in:
    • Online reviews 
    • Referrals
    • Policy reviews
    • Cross sells
  • Respond to all client inquiries within one business day. 

 

Compensation:

  • Annual Salary of $35,000 plus commission 
  • Chargebacks: If a policy is canceled during its initial term, the prorated commission already paid for that policy will be deducted

 

Commission Structure

Farmers Insurance Premium Written

Commission Rate

$20,000-$39,999

5%

$40,000-$59,999

7%

More than $60,000

8%

Life Insurance

30%

  • Earning 7% Commission: To achieve a commission rate of 7%, the sales agent must sell at least one life insurance policy within that fiscal month.

     
  • Earning 8% (or more) Commission: To earn a commission rate of 8% or more, a sales agent must achieve both of the contingencies: 
    • Write at least 4 Life/Commercial policies, this can be:
      • 4 Life insurance policies submitted
      • 4 Farmers Commercial policies sold
      • OR a combination of life and commercial policies totaling 4
    • Quote four self-generated referrals during the Folio. 

 

Benefits: Effective after 90 days of employment

  • Supplemental Health Insurance: Aflac
  • Opportunity to participate in the Agency’s retirement plan: Match up to 3%
  • PTO (Paid Time Off): One paid day off is accrued for every month worked plus two bonus days.