Client Service Coordinator

 Partner with internal team members comprised of Account Executive’s, Design, Facility Service Consultants, Project Management, Operations, Accounting, NexSpaces division and/or other CSC team members to successfully coordinate projects and timely completion of deliverable pre- and post-sale. 

Essential Duties: Include, but not limited to the following (for a full job description please check with HR):

• Research and develop knowledge of product, product alternatives and services that appropriately address client’s needs, budget, and timeline. 
• Quote and/or bid proposal development and/or updates which include but are not limited to obtaining vendor quotes, applicable discounting and taxes, customer information accuracy, finish samples, attaching files within the Hedberg system and creation of finish signoffs (FSO’s) as needed. 
• Working with sales team or design team to reserve and obtain Customer Own Material (COM) yardage requirement via various platforms as needed.
• Reaching out to vendors on a weekly basis to obtain vendor acknowledgements.
• Working closely with Project Management (PM) during order placement and manufacturing stage.  Duties may consist of obtaining tracking information, re-verification of ship dates and/or Steelcase order exchange system. 
• Other duties as assigned.

Qualifications & Education:

• Minimum of one (1) year experience in customer service, customer administration, sales or equivalent. 
• Problem solving, presentation and creativity skills, client-focused solutions to customers.
• Excellent listening and communication skills using multiple avenues including face to face, virtual/video conference, phone, email and text.
• Experience working with Adobe Acrobat, Microsoft Office tools. i.e., PowerPoint, Word, Excel, Teams
• Effective written, verbal, and visual communication to ensure client vision is achieved. 

Workspace Solutions dba Scott Rice and NexSpaces provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.