Operations Associate

Job Title: Operations Associate

Company: Nios Spa

Location: New York, NY (Columbus Circle, Downtown Brooklyn, Astoria — travel between all three required)

Job Type: Full-time, On-site

Salary: $70,000–$80,000/year (depending on experience)

Nios Spa is a NYC based multi location medical spa. We are a small, agile team looking for someone to join and grow with us. This job has high growth potential, completely based on your ability to perform and add value.

Read This Before You Apply

This is not a full time desk job. This is not a job where you'll have a neat checklist and clear instructions every morning. This is a job where you make sure a multi-location medical spa actually functions — every day, across three NYC locations, with a fourth opening soon and more to come.

You'll work and report directly to the Director of Operations with the expectation to eventually own the existing processes. That means: vendor management, facilities, equipment, supplies, contractor coordination, compliance, IT, staff communication, and project execution — often in the same afternoon.

If that sounds chaotic, it is. If it sounds like your kind of thing, keep reading.

What the Job Actually Looks Like

Monday morning: A facial machine goes down at Brooklyn. You're coordinating the repair, finding a loaner to ensure the afternoon appointments aren't affected — all before 11 AM.

Monday afternoon: You're following up with the handyman who was supposed to fix a door lock in Queens last week. He says "tomorrow." You know that means Thursday. You adjust.

Tuesday: The new office is being built and you need to coordinate with the contractors and subcontractors to make sure all the supplies are there, the schedule works for everybody…. and then improvise a new plan on the spot when a contractor is late and the material shows up damaged. We do not get flustered, we figure it out.

Wednesday: Three maintenance requests came in overnight. A sink is leaking in Queens. A treatment room light is out in Brooklyn. Manhattan needs a shelf installed. You triage, coordinate with the maintenance team and spa manager, and follow up — because if you don't, nobody will. 

Thursday: You're rolling out a security protocol update across all locations — device enrollment, password manager migration, policy enforcement. We are also considering integrating with a new booking platform. We need to understand and analyze the cost benefit analysis, roll out a trial period, create automations to connect the dots and figure out 

Friday: You realize the HVAC schedule at Queens isn't right — rooms are too cold when clients arrive at 11 AM. You adjust the pre-conditioning window, test it, and document the change. You realize there may be an opportunity to automate this process and you send the requirements to our developer to build an internal application, creating long term cost savings and improved comfortability for staff.

Every day: You're the person people call when something is broken, missing, late, or confusing. You manage communication between front desk staff, location managers, contractors, and leadership. Things fall through the cracks at three locations — your job is to make sure they don't.

What You'll Own (Eventually, All of It)

Months 1–3: Learn everything.

• Shadow the Director of Operations across all locations
• Learn every system: Meevo (booking), Google Workspace, Dialpad (phones), ClickUp (task tracking), NordPass (passwords)
• Meet every vendor, contractor, and staff member
• Start handling day-to-day operational tasks with guidance

Months 3–6: Run it.

• Manage vendor relationships and supply chain independently
• Own maintenance and facilities coordination across all locations
• Execute on active projects: new location build-out, service expansion, security rollout
• Handle basic IT tasks — device setup, account management, software rollouts
• Enforce SOPs and protocols (cleaning, security, operational standards)

Months 6–12: Lead it.

• Run day-to-day operations without supervision
• Manage contractors and hold them accountable
• Identify problems before they become emergencies
• Propose and implement process improvements
• Own the operational pipeline — you tell leadership what needs to happen, not the other way around

Year 2+: Operations Manager.

• Evan's #2. You independently keep the business running across all locations.
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What Makes This Role Hard

Be honest with yourself about whether you can handle this:

• Three locations, scattered across NYC. You'll commute between Manhattan, Brooklyn, and Queens. Some days you'll hit two locations. It's not optional.
• No playbook. There are SOPs for some things. For most things, you figure it out. The role is being built as you fill it.
• Constant context-switching. One hour you're analyzing architect bids. Next hour you're ordering treatment supplies. Next hour you're troubleshooting a phone system. If that drains you, this isn't the role.
• You're the safety net. When something falls through the cracks — a missed delivery, an unresolved repair, a policy nobody followed — you catch it. That's your value.
• Contractors are unreliable. You'll manage handymen, GCs, equipment vendors, and service providers. They'll miss deadlines, ghost you, and do mediocre work. You'll follow up relentlessly anyway.
• It's unglamorous. You'll spend more time chasing down a missing supply order than you will in strategy meetings. The wins are quiet — nothing broke today, every location has what it needs, the new location is on schedule.

What We're Looking For

Required:

• Business Acumen and Instinct - just “get it”
• Relentlessly organized - you track dozens of things across multiple locations and nothing falls off
• Self-starter - you see a problem and fix it without waiting for someone to notice
• Reliable - not "mostly shows up." Fully shows up. Every time. On time. With follow-through.
• Comfortable with technology - you'll learn 5+ software platforms in your first month
• NYC-based with ability to travel between Manhattan, Brooklyn, and Queens daily
• Clear communicator - you talk to contractors, front desk staff, location managers, vendors, and leadership. All differently. All effectively.

Bonus (genuinely helpful, not resume padding):

• Handy tendencies - you will work with your hands and fix things, if you don't like that, don't apply.
• 1-3 years doing something operational - office management, facilities coordination, property management, retail operations, restaurant management, anything where you kept a physical business running

What This Role Is NOT

• Not an assistant role
• Not client-facing
• Not remote or hybrid — you need to be physically at our locations
• Not a role where you wait for instructions — if you need to be told what to do every day, this will not work

Why Take This Job

Because you want real ownership, not a title. Because you'd rather run something than sit in meetings about running something. Because "Operations Manager at a growing NYC business by age 25" sounds better than another two years as someone's assistant.

Direct line to leadership. Real decision-making authority. A business that's growing and needs someone to grow with it. Real opportunity to grow into a Director Role or higher, all based on your ability to add value.

Last thing - the founder owns to other companies, one of them a tech startup. Opportunity to work on projects there - no direct experience needed, just a high IQ, curiosity and willingness to learn.

How to Apply

Send your resume and a short note — not a cover letter template. Tell us about a time you kept something from falling apart. We'll respond within a few days.