Operations Manager
Job Description: TEN2 Media is seeking a detail-oriented and organized Operations Supervisor to join our team. The Operations Supervisor will oversee various aspects of content operations, ensuring smooth workflow and adherence to best practices. The ideal candidate will have excellent organizational skills, a keen eye for detail, and a proactive approach to problem-solving.
Key Responsibilities:
- Assist in managing client content, including strategy, calendar, scheduling, publishing, and optimization for SEO, audience engagement, and retention.
- Support the documentation and management of best practices and SOPs, ensuring they align with evolving platform and content optimization standards.
- Conduct quality control reviews to ensure the accuracy and quality of all content before publication.
- Manage and update video metadata, including titles, descriptions, tags, and thumbnails, to enhance search visibility and click-through rates.
- Utilize analytics tools to track content performance, identify trends, and provide insights to optimize content strategies.
- Deliver and manage asset metadata according to SRAB policy and TEN2 best practices (ISRC, UPC, P Lines, Artist Tags, etc.).
- Monitor and review issues related to ownership conflicts, potential claims, disputed claims, and appealed claims.
- Assist in documenting, ideating, and strategizing to scale and streamline content management systems.
- Collaborate with the Content Operations team to ensure assets are optimized and ready for release.
Qualifications:
- Minimum of 1-2 years of experience in operations, project management, or a related role, preferably in the media or marketing industry.
- Strong organizational, time management, and problem-solving skills.
- Excellent attention to detail and a proactive approach to identifying and resolving issues.
- Proficiency in project management software and Microsoft Office Suite.
- Familiarity with SEO principles and analytics tools.
- Excellent communication and interpersonal skills, with the ability to work collaboratively in a remote team environment.