Lead Resident Services Coordinator

FSRI is always looking for candidates that want to make a positive impact on the community!

Position Summary: The Lead Resident Services Coordinator provides leadership in the development, coordination, and oversight of resident programming at Lucy’s Hearth; oversees volunteers and interns; and oversees the Resident Council. This position fosters and maintains an extensive network of community relationships, spanning service and recreation providers, local universities, and businesses to create and maintain a diverse continuum of resident family recreational activities and therapeutic services both on- and off-site, as well as robust and rewarding volunteer and intern programs. 

Specific Duties/Responsibilities:

• Twice annually, survey staff and residents to identify programmatic and recreational needs.
• Develop and maintain a workplan to meet identified needs with desired targets and achievable timelines.
• Provide leadership in the development, coordination, and expansion of programs and services offered to resident families.
• Leverage existing and establish new collaborative relationships to increase access to programs onsite and in the community for resident families.
• Serves as liaison to community partners and coordinate all activities, including promotion, scheduling, logistics, supplies, volunteer/intern/staffing support, etc.
• Establish weekly and monthly resident program and activity schedules.
• Oversee Resident Council including recruitment, meeting logistics and facilitation, and communicating/ incorporating Council feedback, as appropriate.
• Collaborate with the Development Department to secure funding and other resources supporting program operations and to publicly promote upcoming events, fundraising, volunteer opportunities, and community engagement.
• Provide basic, as needed resident support (i.e., accessing donations, transportation, etc.).
• Collaborate with the Supervisor to facilitate Thanksgiving and Christmas holiday giving programs.
• Prepare programmatic communications related to resident service engagement.
• Produce timely and high-quality correspondence, reports, and other documents required by funders and aligned with Lucy’s Hearth’s standards.
• Serve as a positive behavioral role model for resident families and colleagues.
• Track outcomes related to resident engagement, program participation, and volunteer involvement.
• Foster positive and collaborative relationships with local colleges and universities to secure interns.
• Oversee the volunteer and internship programs, including recruitment, onboarding, training, scheduling, supervision, and assignments.
• Develop clear roles and expectations for volunteers and interns in alignment with Lucy’s Hearth programming and educational partners.
• Represent Lucy’s Hearth in the community.
• Participate on one (1) agency-wide committee of their choosing.
• Participate in supervision and staff meetings, as scheduled.
• Other duties as assigned by the Supervisor.

Qualifications:

• Two (2) years of relevant experience coordinating services, programs, volunteers, interns, and/or community partnerships.
• High school diploma required, college education preferred.
• Excellent organizational, computer, and customer service skills required.
• Preferred candidate has a high level of enthusiasm and energy.
• Must take initiative and use sound judgment.
• The position requires reliable transportation, current care insurance/registration, and a valid driver’s license.
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Don’t meet every single requirement? Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity!

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

Family Service of RI (FSRI) is a statewide organization with a 130 year track record of improving the health and well-being of children and families. We are passionate about our mission to advance opportunity and hope. FSRI’s diverse and inclusive teams – working across the Health, Healing, Home and Hope divisions, are experts in their fields, delivering strategies to positively impact lives. We provide services statewide, and currently operate in three locations in Providence; and four locations in East Providence, Smithfield and North Smithfield. 

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.