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Program Representative 1

Oregon State University

Program Representative 1

Oregon State University

Department: Office of the Registrar (XUS)

Appointment Type: Classified Staff

Job Location: Corvallis

Recommended Full-Time Salary Range:

Job Summary:

This recruitment will be used to fill one full-time Program Representative 1 position for the Office of the Registrar at Oregon State University (OSU ).

The Office of the Registrar (OtR) is an Oregon State University mission-critical unit. We serve as an innovative partner, providing a clear path for student success. Institutional integrity is ensured through our strict adherence to confidentiality. We provide enrollment and instructional services, maintain academic history, and offer support services to students, staff, and faculty. We can provide continual outstanding service because of our commitments to excellence, equity, collaboration, and innovation. The Office of the Registrar provides a welcoming and inclusive work environment, in which everyone is treated with dignity and respect and is valued for their contribution to student success at Oregon State University.

The Academic Records and Compliance Representative is a Program Representative 1 position in the Office of the Registrar. The essential function for an incumbent is the ability to represent limited programs, articulation of policies and processes across program units, while managing a variety of operation support systems, technical tools, and program review systems. The incumbent will have responsibility, under the guidance of the Assistant Registrar for Records and Registration, for the support of students, faculty, administration, and other agencies/organizations outside OSU and may seek guidance from Program Representative 2 employees. This is a mission critical position in the Office of the Registrar ensuring the success of service delivery to diverse groups and units at OSU .

This position analyzes and interprets laws, regulations, administrative rules, and other complex documentation in order to perform the following: provides complex and detailed information for a significant number of academic programs and university regulations, policies and procedures, troubleshoots program services and technical system issues, instructs on proper methods and processes for compliance with university regulations, laws, and administrative rules, and to coordinate processes and assignments as needed by the Assistant Registrar of Records and Registration and the Associate Registrar of Operations. Key responsibilities include:

• Providing problem solving, interpretation of university policy and regulations, advise university officials, government officials, students, faculty, staff, and the general public using multiple modes of communication including contemporary software tools.

• Serving as a knowledge resource for academic programs and campus partners across a wide range of services.

• Evaluate, analyze, and make determinations on unique cases related to institutional forms, legal documents, external third-party resources, and on-the-spot interactions with federal officers, state officials, institutional leaders, and students in crisis.

• Overseeing program services in support of students, faculty, staff, the university in general and federal privacy requirements.

Ability to quickly toggle between programs while performing high levels of analysis in a fast-paced environment.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

• Top 1.4% university in the world

• More research funding than all public universities in Oregon combined

• 1 of 3 land, sea, space and sun grant universities in the U.S.

• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

• 7 https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources that offer education, celebration and belonging for everyone

• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

• 35k+ students including more than 2.3k international students and 10k students of color

• 217k+ alumni worldwide

• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a https://hr.oregonstate.edu/benefits/prospective-employee with benefits eligible positions that is designed to meet the needs of employees and their families including:

• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

• Free confidential mental health and emotional support services, and counseling resources.

• Retirement savings paid by the university.

• A generous paid leave package, including holidays, vacation and sick leave.

• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

• Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use the https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

40% Academic Programs and Compliance Representation

30% Service Requests Review

15% – Program Monitoring

10% Operations Review

5% Other Duties as Assigned

What You Will Need

• Experience providing exceptional customer service in a variety of modalities with the confidence to act when critical situations arise.

• Experience interfacing with large systems or enterprise software and databases.

• Ability to analyze complex issues and situations, identifying alternative solutions, forecast of consequences and recommendation of an effective course of action.

• Experience with the Microsoft Office suite.

• Experience in an office setting, advising and/or instructing people about processes and/or procedures.

• Ability to promote policy and regulation equality and integrity in all work, ensuring diverse needs of OSU’s students are appropriately addressed.

• Experience working in a team environment with frequent interruptions and distractions.

• Excellent written and verbal communication skills, with the ability to explain policies, procedures, and regulations

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

• Experience working in higher education.

• Ability to work within an environment where ambiguity and the ability to pivot quickly are commonplace.

• Experience with a student information system, (e.g., Banner, Colleague).

Working Conditions / Work Schedule

This position works in a professional office environment with standard business hours of 8 am to 5 pm. Because of deadlines of the University and this office, this position must work under demands of heavy volume and fluctuating workloads during specific times of the term and year. The staff member in this position must be available during peak periods such as regulation deadlines & beginning/end of terms. The coordination and training function of this role requires an incumbent who can work with a diverse population, people of different backgrounds, temperaments and work styles while being fair, courteous, and professional.

Special Instructions to Applicants

Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position. Cover letters are optional for this position and will not be used for evaluating your qualifications.

Equivalent required experience is based on full-time equivalent (40 hours per week).

PLEASE NOTE : If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.

Typically, the starting salary is at the lower end of the salary range.

For additional information please contact: Chris Hunt, chris.hunt@oregonstate.edu, 541-737-1699

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our https://hr.oregonstate.edu/careers/background-checks website including the https://hr.oregonstate.edu/careers/candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

To apply, please visit: https://apptrkr.com/7038678

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