Mandarin Bilingual Human Resources Business Partner

Human Resources Business Partner (HRBP)

Location: Los Angeles, CA

Department: Human Resources

Reports to: Head of HR

Key Responsibilities

Strategic HR Partnership

• Partner with operations leaders to support business objectives, workforce planning, and

organizational effectiveness.

• Provide HR guidance on organizational design, performance management, and leadership

development.

• Support operational scaling as the company expands its logistics and last-mile delivery

network.

Employee Relations

• Serve as a trusted advisor to managers and employees on workplace issues.

• Conduct employee relations investigations and recommend appropriate resolutions.

• Promote a positive and compliant workplace environment.

Workforce Analytics & HR Data

• Analyze HR metrics such as turnover, attendance, overtime, headcount trends, and

employee productivity to support data-driven decision-making.

• Partner with operations leaders to identify workforce trends and provide insights to

improve retention and operational efficiency.

• Develop and maintain HR reports and dashboards to support leadership visibility.

Timekeeping & Workforce Compliance

• Support and monitor timekeeping processes to ensure accurate tracking of employee

hours and compliance with wage and hour laws.

• Partner with operations managers to address attendance, overtime management, and

scheduling challenges.

• Collaborate with payroll and operations teams to resolve timekeeping discrepancies and

ensure accurate payroll processing.

HR Operations & Compliance• Ensure compliance with federal, state, and local employment laws, including wage and

hour regulations.

• Support HR policy implementation and HR program rollout across operational sites.

• Partner with HR Centers of Excellence (recruiting, payroll, benefits) to deliver HR

services effectively.

Qualifications

Required

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• Minimum 3+ years of HRBP or HR Generalist experience supporting business

leaders.

• Experience supporting operations-driven environments such as logistics, warehouse,

manufacturing, or field operations.

• Strong knowledge of U.S. employment laws, including wage and hour compliance.

• Experience managing employee relations investigations.

• Strong analytical skills with the ability to interpret HR data and workforce metrics.

• Experience working with timekeeping systems and attendance management

processes.

Preferred

• Experience in logistics, supply chain, or last-mile delivery operations.

• Experience supporting multi-site operational teams.

• Familiarity with HRIS, payroll, and timekeeping systems (e.g., ADP, UKG, Kronos).

• SHRM-CP / SHRM-SCP or PHR certification.

• Bilingual in English and Mandarin is a plus.

Skills & Competencies

• Strong business partnership and stakeholder management skills

• Data-driven mindset with strong analytical capability

• Ability to interpret workforce data and provide actionable insights

• Excellent communication and conflict resolution abilities

• Ability to balance strategic thinking with hands-on execution in a fast-paced environment

• High level of integrity and professionalism