Customer Success Intern

Customer Success Intern
at Numa

Remote (North America)

Numa, a Silicon Valley startup supported by Google’s Gradient Ventures, DFJ, and Costanoa Ventures, is transforming communication in car dealerships. We're seeking a Customer Success Intern to join our growing team and play a key role in the onboarding process for our clients.

As a Customer Success Intern, you will gain hands-on experience across multiple areas, including onboarding, support, and customer success. This internship offers a unique opportunity to work within different verticals of our business, giving you a well-rounded understanding of the automotive industry. You’ll contribute to the overall success of our clients and company while developing strong communication and problem-solving skills.

Responsibilities:

• Assist with the setup of new accounts, ensuring clients are properly onboarded and equipped to use our products and services.
• Shadow customer meetings to observe and learn best practices in client communication and relationship management.
• Contribute to creative solutions that address client needs and enhance the overall customer experience.
• Help respond to support tickets by providing timely and effective assistance to clients facing challenges.
• Assist with debugging bugs to ensure smooth operation of our products and services.
• Help develop strategic success plans aimed at achieving long-term customer goals and satisfaction.
• Contribute to a major upcoming project within the Customer Success team, providing valuable support in planning, coordination, and execution.
• Gain experience in the automotive industry and other business verticals by supporting various customer success initiatives.

Qualifications:

• Currently a junior or senior pursuing a degree in Business, Marketing, Communications, or related fields.
• Strong written and verbal communication skills.
• Customer-focused with excellent interpersonal and organizational skills.
• Familiarity with CRM systems and customer support tools (a plus).
• Eager to learn and adapt quickly.
• Automotive experience (a plus).
• Available for up to 30 hours per week with access to a laptop, cellphone, and Wi-Fi.
• Self-starter, with prior internship experience preferred.

Benefits:

• Gain valuable hands-on experience in a customer success role.
• Work closely with experienced professionals who are passionate about customer success.
• Opportunity to develop key skills in communication, time management and problem solving.
• Involvement in a major project that will provide insight into large-scale operations and strategic initiatives.
• Potential for future full-time employment based on performance and business needs.

Numa is an equal-opportunity employer.