Front Desk Reservationist
As a Front Desk Reservationist, you will represent Ocean Properties as the welcoming face of our company. This role includes managing guest inquiries, reservations, and check-ins with professionalism and warmth. Prior experience with online travel agents (OTAs) such as Airbnb and VRBO, as well as the ability to manage high call volumes, is essential.
Responsibilities:
- Extend a warm, professional welcome to all guests, ensuring seamless check-in and check-out processes while providing attentive service throughout their stay.
- Manage a multi-line phone system, addressing guest inquiries, providing information, and assisting with reservation bookings for both phone and walk-in customers.
- Oversee reservation management, including booking, cancellations, and communications, while preparing personalized check-in information for each guest.
- Maintain updated rental materials and guest essentials, including keys, access codes, parking passes, and property-specific details.
- Accurately collect, file, and process guest documents, reservation reports, and payments from both guests and homeowners.
- Act as a primary contact for guests, managing their inquiries, coordinating feedback with maintenance and housekeeping, and handling special requests such as late check-outs or early departures.
- Monitor and respond to guest inquiries via live chat, email, and other platforms, ensuring timely and professional communication.
- Schedule work orders with guests, maintenance, and external vendors as needed.
- Facilitate guest relocation when necessary due to property maintenance, emergencies, or other issues, leveraging local resources to secure comparable accommodations.