Business Development Representative
At Forge Management, we believe meaningful connections are the foundation of successful business relationships. As a consulting and sales firm committed to excellence, we specialize in helping local businesses grow through smart strategies, industry insight, and personalized service. Our team is driven by purpose, performance, and a passion for delivering high-quality solutions that make a real impact.
We’re currently looking for a Business Development Representative to join our team in Phoenix. In this client-facing role, you’ll be the primary point of contact between local businesses and one of the most well-known names in telecommunications. You’ll provide top-tier customer support while introducing innovative wireless and communication solutions tailored to each client’s needs.
If you enjoy building relationships, solving problems, and helping businesses thrive, you could be a perfect fit for our team.
What You’ll Do as a Business Development Representative:
- Engage directly with business owners to provide support, guidance, and customized service recommendations
Use strong problem-solving skills to resolve issues, identify customer needs, and ensure a positive long-term experience
- Become an expert in our service offerings—including wireless, internet, TV, and phone—so you can confidently explain features and suggest upgrades
- Maintain accurate records of customer interactions using our internal tools and CRM systems
- Collaborate with internal teams, including support, sales, and billing to handle more complex customer inquiries
- Handle challenging conversations with professionalism and a calm, customer-first mindset
- Participate in ongoing training to stay up to date with product knowledge, service policies, and industry best practices
What Makes a Great Business Development Representative at Forge:
- High school diploma or GED required
- 1–2 years of experience in sales, account management, or a customer-facing role preferred
- Friendly, outgoing, and confident communicator—comfortable engaging with a wide range of people
- Strong presentation and problem-solving skills
- Motivated, goal-oriented, and excited to grow both professionally and personally
- Able to work independently and as part of a collaborative, supportive team
- Proactive, dependable, and always looking for ways to improve the customer experience
Why You’ll Love Working at Forge Management:
- Top-Tier Training – Hands-on, personalized coaching from experienced professionals to help you grow fast
- Opportunities for Networking and Development – Transparent network structure with opportunities to advance your skillset through interpersonal connections in the industry or through networking events
- Supportive Team Culture – Work in a dynamic, team-oriented environment where collaboration and positivity are key