Location Manager (Riverwest)

Job Summary: 

The Location Manager leads a team to meet sales targets and drive revenue growth while managing the daily operations of a retail and yard location. This role focuses on staff leadership, delivering exceptional customer experience, maintaining appropriate inventory levels, and optimizing the location’s performance to align with business objectives. 

Key Responsibilities: 

• Sales Leadership: guide, motivate, and lead a team to achieve sales goals and drive revenue growth.  
• Operations Management: Oversee the daily operations of the location, ensuring smooth and efficient operations. 
• Staff Supervision: Recruit, train, and lead staff, ensuring elevated levels of performance and customer experience. 
• Inventory Control: Work with buyers and inventory control director to ensure proper stock levels.  
• Customer Experience: Deliver outstanding service by addressing customer inquiries promptly and ensuring a superior level of care that fosters lasting loyalty. 
• Sales and Marketing: Implement sales strategies and partner with the marketing team to drive revenue and attract customers. 
• Budget Management: Develop and manage the location’s financial budget, ensuring cost-effective operations and profitability. 
• Health and Safety: In a safety always culture, ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers. 
• Vendor Relations: Establish and maintain relationships with suppliers and vendors to create effective partnerships. 
• Reporting: Analyze daily reports on location performance, including sales and inventory.  

Experience: Previous experience in management, preferably in building materials or hardware store setting. 

Skills: Strong leadership, organizational, and communication skills. Proficiency in inventory management and customer service. 

Knowledge: Understanding of retail operations, building materials, and industry trends. 

Education: A degree in business management, retail management, or a related field is preferred but not always required. 

Personal Attributes: 

• Attention to Detail: Meticulous in managing inventory and ensuring accurate record-keeping. 
• Problem Solver: Quick to identify and resolve operational issues. 
• Team Player: Able to communicate and collaborate with staff and other departments. 
• Adaptable: Flexible and able to adapt to changing business needs and customer demands.