Administrative Assistant

Faculty Services & Resource Centers, within the Academic Resources and Services unit, seeks a dynamic and innovative individual to join our team. Individuals with a passion for instructional technology and familiarity with the needs of higher education in an evolving environment will complement the team to meet faculty and instructional needs to support student success.

The Administrative Assistant 2 provides exceptional service excellence and support to faculty and the College community. This position obtains and communicates information about instructional support processes, prepares and/or updates communications and procedures, coordinates logistics for campus or other faculty initiatives, documents meetings or other interactions as needed with technology tools (e.g. ticketing, spreadsheets, etc.).

This position works in close collaboration with the team to support both campus-based and virtual needs for instructional & informational support. In addition, this position will have, or acquire, basic skills to assist faculty and others with academic technology (e.g. learning management and syllabus systems) and respond to calls, tickets, email, and walk-in inquiries. 

The incumbent often serves as the first point-of-contact for inquiries and assistance and may create and maintain confidential records, files, spreadsheets and data and participate in special projects with staff, faculty and administrators, as needed. Note: This position will be in-person at a PCC Campus location, to be determined by the needs of the Department.

About the Department:

Faculty Services and Resource Centers provide virtual and in person support to all teaching faculty, staff and administration at the College.  A key unit within Academic Resources and Services in the Office of the Provost, Faculty Services and Resource Centers provide a variety of resources and services to support Faculty, Academic Leadership, and Administration related to the learning management system (D2L Brightspace), College-specific processes, resources, and complementary instructional tools and technology. Campus service is an integral part of our mission.

The work schedule for this position is flexible and may include working evenings and weekends and local travel. 

Duties & Responsibilities

• Provides advanced, high-quality, proactive service, and information to support faculty, staff, and students with requests, information, assistance, and support services
• Serves as a member of campus  and department teams to provide exceptional service
• Interacts with students, staff, and faculty in-person and via phone calls, email, and virtual assistance tools
• Assists with service desk coverage, confidential copy requests, technology use, learning management system guidance and resources, and special projects, as needed
• Orders, maintains, and distributes instructional supplies and updates files, records, or documents as needed
• Supports other needs and services consistent with Faculty Services & Resource Centers for on-site or virtual services and other duties and responsibilities as assigned by the supervisor