Director of Operations

• Strategic Planning
  • Manage P&L for all showroom and distribution partners, includes negotiating rates and coding expenditures 
  • Maintain financial models to monitor and provide recommendations on company growth opportunities
  • Advise on identified company objectives via qualitative and quantitative metrics
  • Complete research and analysis on all strategic initiatives to estimate costs and forecast capital needs
  • Assess product profitability and performance based on defined metrics
  • Track supplier costs and define product pricing for new releases 
• Financial Oversight
  • Create project and initiative budgets
  • Track expenditures across related functional areas
  • Prepare and interpret financial and operational reports; demonstrate strong numerical and analytical capability to drive informed decision-making
• 3rd Party Warehousing
  • Build effective relationship(s) with warehouse owners, account managers and team members(s)
  • Complete ongoing analysis on warehouse expenditures and provide recommendations on expense trends, process efficiency and tactical opportunities for cost reduction
  • Assess growth of product categories against new warehouse solutions as needed
  • Manage all aspects of efficiency improvements and ongoing training for warehouse relationships – including technology enhancements, process improvements, and/or other changes to address growth
• Vendor and Freight Management 
  • Oversee relationships with all mill partners – build effective relationships in support company objectives
  • Maintain ongoing freight strategy and pursue freight cost saving initiatives (international, domestic, etc. for both imports and customer shipments) via monthly and quarterly analysis
  • Work with Senior Manager, Operations to monitor and make decisions on freight forwarders and approach for importing products to achieve ongoing cost management
• Project Management
  • Manage ongoing planning and execution of operations workplan – includes adding all milestones and related tasks and activities with corresponding due dates
  • Establish strong rapport with all Z+F team members to facilitate cross functional initiatives 
• New Product Launches + Distributor Partnerships 
  • Manage definition of project and collection roadmaps and identification of all milestone dates for new product launches; act as a liaison with workrooms and manufacturers to create required materials
  • Oversee all merchandizing and display needs across showroom partners, managing each partner’s Z+F display and required needs to support Z+F sales – includes a quarterly check in with each showroom as well as annual and collection-specific communications to ensure all partners are aligned with upcoming launches
• Staff Management
  • Participate in the recruiting, interview and hiring process for direct reports and team members
  • Supervise operations, production, procurement and sampling departments, including inventory management
  • Operate as tactical backup when team members are out of the office – this role is cross-trained to execute jobs of all direct reports
• Software + Website
  • Become a superuser of Z+F inventory/sales software across end-to-end processes 
  • Identify requirements and use cases for all ongoing enhancements
  • Manage development and testing of all software enhancements and resolution of break-fix issues
• Reporting
  • Complete weekly and monthly reporting 
  • Determine opportunities to automate and/or streamline reporting
• Tackle new projects as identified 
• Support NYC showroom events as needed
• Execute other project-based activities based on guidance from supervisor

Qualifications

• 10-15 years’ experience in a management level role with direct reports
• Ability to pivot from strategy to tactical implementation
• Strong verbal and written communication skills
• Demonstrated achievement in analysis – both qualitative and quantitative 
• Strong interpersonal and conflict resolution skills
• High Level of Excel Proficiency – ability to do vlookups, build macros and create/utilize pivot tables