Customer Engagement Intern
Customer Engagement Intern
Hybrid (Boston, MA) or Remote
30–35 hours/week
About SciSure
We believe scientific progress shouldn’t be hindered by fragmented systems, inefficiencies, or compliance burdens. SciSure is the result of a merger between two established names in digital lab technology: eLabNext, long respected for its ELN and LIMS capabilities, and SciShield, a trusted leader in EHS, compliance, and lab safety.
We are the creators of the first Scientific Management Platform (SMP), bringing together experiment documentation, sample tracking, compliance, and integrations into a single, connected system. We have built a true home base for the modern lab. We unite the needs of scientists, EHS, and LabOps professionals in one integrated solution, delivering a seamless experience for safe, efficient, and reproducible scientific advancement. Join us in shaping the future of scientific research. Learn more at www.scisure.com
Overview
We are seeking a Customer Engagement Intern to support our Professional Services team through data analysis and operational initiatives. This role provides hands-on experience across the customer lifecycle, including driving product value & adoption, and account management within a SaaS environment.
Responsibilities
- Gather usage and performance data of customer base
- Analyze customer performance data, metrics and support tickets to identify trends, risks, and opportunities
- Participate in customer calls and manage follow-up actions (e.g., documentation, product feedback, configuration updates, etc.)
- Assist with customer outreach, meeting coordination, and engagement efforts
- Maintain and update customer records and stakeholder mapping in CRM tools
Learning Opportunities
- Customer lifecycle management (onboarding, adoption, renewal, expansion)
- Value review and ROI measurement
- Product adoption metrics and customer health indicators
- Customer communication and stakeholder management
- Customer Success tools, operations, and data management
- Account growth strategy and expansion identification
Qualifications
- 1+ years' experience in a customer facing role
- Strong analytical, organizational, and communication skills
- Interest in Customer Engagement, SaaS, or account management
- Ability to manage multiple priorities in a fast-paced environment
- Experience with spreadsheets or CRM tools is a plus
- Background in life sciences, biotech, pharma or academic research environments is a plus
What You’ll Gain
- Exposure to customer-facing strategy and operations
- Experience working with customer data and business outcomes
- Insight into retention, growth, and customer engagement best practices