Consignment Shop Manager
Our vision is to continue being a warm and welcoming space where folks from all walks of life come to shop and consign. Our team is small but mighty, and we aim to create a positive, enjoyable and supportive work environment. We are conscious of our ecological footprint, reusing as much as possible, practicing low-waste habits, and pushing for consumers to be mindful of more natural fabrics, fibers, and better quality clothing production. Not just any small business, we invest back in our community and progressive causes that feel most aligned with our beliefs. We pride ourselves on extreme thoughtfulness, attention to detail, and care for clothing that already exists.
The Shop Manager will assist the owners in upholding the shop’s mission as well as growing and evolving with us. They help the owners by running a thoughtful, positive and productive operation. Other responsibilities include; managing and directing staff on tasks, loss prevention, customer service, ensuring cleanliness of physical space, selecting and processing items for consignment, account and inventory management, fixing, caring for and prepping items on consignment, merchandising, building and maintaining relationships with customers, consignors, and community, and ensuring both the staff and customer experience is positive. Effectively manages store operations, ensuring consistency and organization. Come be part of the sustainability movement and make a difference within the wasteful world of fashion by promoting a circular economy. We’re excited to have you join our team and grow with us. :)
Job Duties
This is a heavy customer-facing role - community members, customers and consignors all walk through our doors and are all assisted with a smile, kindness, and a helpful attitude.
Scheduling/changing/tracking consignment appointments
Reviewing items for consignment by assessing condition for holes, stains, odors, missing buttons, excessive wear.
Processing and preparing items for consignment (inventorying in consignment software, tagging items, lint rolling, fabric shaving, steaming items).
Inventory management
Calm under pressure, stay focused in a fast-paced environment
Maintaining knowledge of brands, current styles, and different fabric qualities
Knowledgeable about causes and organizations we fundraise for
Cashiering: handling cash, use POS system, bagging up purchased items
Maintains merchandise, organization and overall cleanliness of the shop
Constantly monitor the store for loss prevention
Maintain store safety for staff and customers
Friendly and professional communication with customers, consignors, staff and community by email, Instagram DM, phone, and text.
Acts with integrity and respect
Adapts to changes required by the business
Strong ability to handle multiple tasks simultaneously
Respectfully interacts with a diverse group of people from different backgrounds
Use sound and thoughtful judgment when making decisions.
Work with owners and team members in a harmonious way
Maintains autonomy and stays productive
Occasionally assist with special event coordination
Direct staff on daily tasks
Physical Demands:
Requires standing and walking approximately 5-8 hours per day. Required to ascend/descend stairs regularly, may be required to climb ladder for occasional cleaning tasks. Required to lift items weighing up to 25 lbs. Must be able to effectively communicate with customers. Must be able to see and differentiate colors and defects in consigned items.
Qualifications
Commit to a set schedule, with some flexibility per the needs of the business
Extroverted - excited about working with people and building/maintaining relationships
Likes to have a good laugh
Takes pride in work
Calm under pressure
Strong interest in clothing/style/resale/fabric
Extremely detail-oriented
Trustworthy
Reliable
Self-starter
A problem-solver
Strong computer and typing skills
Retail experience required
Clothing/resale/mending experience highly desirable
JOB TYPE
Full time
SCHEDULING
Tuesdays - Saturdays
+/- 40 hours per week
BENEFITS
Competitive starting pay
Vacation pay accrual
Employee discount
Sick pay accrual
PAY
Starting hourly wages are $26- $28 per hour to start, depending on experience.
INCLUSIVITY AT LABELS
Labels is committed to providing equal opportunities for all. People of color and LGBTQ+ individuals are strongly encouraged to apply.