Operations Specialist

Location: Remote. Must be located in one of the following states: California, Arizona, Texas, or Washington.

About The Role

At College Zoom, we’re passionate about helping students navigate the college admissions process. We’re a small, dynamic, and growing team that prioritizes flexibility, collaboration, and innovation in the educational space. As we continue to expand, we’re looking for a Full-Time Operations Specialist to help manage our administrative and operational functions. Join us and play a key role in supporting our mission while working in an environment that values teamwork and professional growth.

The Operations Specialist will assist in managing day-to-day operations, from client onboarding to email management and process optimization. This role requires a customer-service mindset, high attention to detail, and an ability to manage multiple responsibilities in a flexible, fast-paced environment.

Key Responsibilities:

Client Intake & Onboarding: Support the onboarding process for new clients, ensuring all required documents are collected and properly stored.

Email Management: Manage the admin email inbox, ensuring timely responses and escalating urgent matters when needed.

Client Relations: Maintain positive client interactions and support clients as needed to ensure high satisfaction.

Scheduling & Coordination: Coordinate and schedule meetings across departments and with clients, ensuring alignment with team availability.

Administrative Support: Provide daily operational support, including document management, project tracking, and internal resource organization.

Process Improvement: Assist with identifying areas for operational improvements and support the Director of Operations in implementing new systems and procedures.​​

Qualifications:

• Bachelor’s degree required (preferably in Business Administration or a related field).
• Experience in education (specifically college admissions consulting), or human resources is preferred but not required.
• Strong attention to detail, with excellent organizational skills and the ability to manage multiple priorities.
• Experience in project management or the ability to work independently and efficiently with minimal supervision.
• Strong communication skills, both written and verbal, and a client-first attitude.
• Comfortable with Google Suite (Docs, Sheets, Calendar) and general office skills.

Why Join Us?

• Remote role: Work from anywhere while staying connected with a supportive team. Phoenix-based candidates have the added bonus of occasional in-person workdays.
• Collaborative and supportive culture: Join a small but passionate team focused on professional growth and continuous improvement.
• Career development: Opportunity to expand your skills in operations, client relations, and project management, with potential for growth within the company.

How to Apply:

Please submit your resume and a cover letter to admin@collegezoom.com. We look forward to learning more about how you can contribute to the College Zoom team!