Claims Specialist

About the organization

Social Security has provided financial protection for our nation's people for over 80 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors' benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of your information — helping you secure today and tomorrow. Social Security is committed to helping maintain the basic well-being and protection of the people we serve. We pay benefits to over 60 million people including retirees, children, widows, and widowers. Learn more about us at www.socialsecurity.gov

Duties

As a Claims Specialist with SSA, you will contribute to the Agency's mission through direct and personal service to the public. Claims Representatives interview applicants for benefits, determine a claimant’s initial eligibility for Social Security benefits, and analyze any evidence that will help make that determination.

These employees obtain, clarify, and verify data used to analyze claims and make benefit decisions. A Claims Specialist:

• Provides direct service to the public
• Conducts interviews and adjudicate customer’s claims for retirement, survivors and disability benefits
• Works with beneficiaries to establish continuing eligibility for payment.
• Provides assistance with administrative appeals.
• Authorizes payment
• Offers referral services
• Identifies and investigates potential program abuse

Visit our public contact career website at https://www.ssa.gov/careers/ for more information.

Qualifications

For GS-5: Three years' general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.

For GS-7: One year's specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.

SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.

For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.

For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.

Salary

For GS-5 $47,490.00: For GS-7 $58,827.00 - Potential promotion to GS-11 $87,061.00 within two-three years with successful performance.

Application instructions

This is a solicitation of interest and does not constitute an application for a position.